Ecommerce Account Manager

Taxually is a PE backed SaaS scale up revolutionising the world of tax compliance with cutting-edge automation and expert services. Trusted by over 15,000 customers globally, we simplify indirect tax compliance for businesses of all sizes. With our state-of-the-art platform we’re helping companies thrive in the digital era.

Our mission? To make tax compliance easy, transparent, and efficient.

About the Role

We are looking for an Ecommerce Account Manager to join our fast-growing Ecomerce Sales team. You'll play a key part in our mission to simplify tax compliance for large enterprise companies and multi-nationals worldwide.

What you'll be doing

Here are a few hints on what you are expected to do at Taxually:

• Providing our users with an outstanding customer experience - it is part of our mission to make Taxually users feel satisfied with our toolkit and service
• Supporting clients with the onboarding via email, phone and chat
• Making sure our clients know how to register
• Collaborating with other departments
• Guide clients through various platforms

What skills will be useful

• With the right attitude there is nothing you can’t achieve. Nevertheless bringing the following fundamental skills may help you succeed in your role at Taxually:
• Native / Professional written & spoken Slovak/Czech and English language is essential, and one (or more) additional language would be an asset (German)
• A customer-first mindset — you love solving problems and building relationships
• Ability to break down complex topics and explain them simply
• Prior, remote customer service experience (phone, email, chat)
• Proactive communication and strong organizational skills
  

What We Offer:

• Competitive salary and performance-based incentives.
• A dynamic and supportive team environment with opportunities for growth and development.
• The chance to work with a market-leading tax compliance solution.
• Ongoing training and access to industry experts to boost your tax knowledge.
• Flexible working options and a commitment to work-life balance.

Why Join Taxually?

Taxually has grown exponentially since it's inception in 2018, and is now at the forefront of a multi-billion dollar industry. We enjoy a very flat structure, which offers a genuine opportunity for serious career growth, and to learn from some of the leading minds in our field. We're an ambitious, close-knit, hardworking team, and have big growth plans, ensuring this is a great time to join us on our path to make a big impact on the further success of the wider business.