XTN-6F48482 | SOLUTIONS ENGINEER

Zoom is a company driven by our unique culture and focus on delivering happiness to our customers. By focusing on happy employees and happy customers, we have experienced amazing growth and success. Led by our CEO Eric S. Yuan, our unique culture and focus on teamwork makes Zoom an awesome place to work. 

At Zoom, we help people stay connected through the AI-first work platform we have built, so they can get more done together. We set out to create the best collaboration platform and today help people communicate better with products like Zoom AI Companion, Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Node, Zoom Spaces, and Workvivo.

We’re problem solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

• Work from the comfort of your own home
• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion

The Solution Engineer serves as the lead advocate and trusted advisor for our customers and partners, translating business needs and technical requirements into solution recommendations. The individual must be able to understand and articulate Zoom's architectural advantages and work with the Account Executive when it comes to proposing and designing solutions to address our customers’ challenges. 

The ideal candidate will be self-driven and have a background in unified communications - telephony, video, and collaboration tools. Knowledge of Zoom Workplace and/or in depth knowledge of other UC&C providers is preferred (8x8, Amazon, Cisco, Genesys, Microsoft, Mitel, RingCentral, etc). 

As a Solution Engineer, you will be working on: 

• Delivering an AI-first collaboration platform to Zoom customers 
• Designing the solution and architecture of Zoom solutions fit for the customers’ specific requirements
• Building and conducting demos and proof of concepts (POCs) for prospective customers 
• Enabling and providing business value proposition and technical support to the Zoom channel partner ecosystem in the Philippines
• RFQ/RFP response/preparation 
• Building competitive intelligence 
• Working with cross-functional and global teams to develop features that are required in the Philippine market

We promote the use of our amazing Zoom tools we have to maximize all the resources at Zoom, though travel for customer and partner engagements is expected.

• Fluent in Filipino and English
• Technical sales experience in Collaboration SaaS technologies, i.e. cloud telephony, video conferencing, contact center
• In-depth knowledge of traditional voice communications systems and applications 
• Create, present, and document technical solutions 
• Excellent communication skills 
• Strong business acumen and executive presence 
• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes

Minimum Qualifications 

• 5+ years of technical experience in collaboration technologies 
• 5+ years in a customer facing technical role required 
• Typically requires BS/BA (EE/CS) or equivalent

• End-to-end IT systems knowledge 
• Ability to apply IT Systems knowledge to customer solution design 
• Understand Zoom partner and ecosystem partners, products, and applications 
• Experience enabling and working with system integrators to craft solutions for customers
• Act as a leader when the situation warrants 
• Be flexible and able to function in a high growth environment