Offer summary

Qualifications:

Strong customer service background with experience in diverse interactions., Sales experience with the ability to close deals and overcome objections., Bilingual capabilities in English and Spanish preferred., Excellent organizational skills and project management abilities..

Key responsibilities:

Handle incoming phone calls from customers and field technicians.

Manage scheduling and coordination of jobs across multiple projects.

Update and maintain data in various customer platforms and the field management system.

Provide administrative support to ensure smooth office operations.

Job description

This is a remote position.

Schedule:

(40 hours a week)
Monday - Friday 8:30 AM- 5:30 PM (EST) includes 1h unpaid break.

Responsibilities

Handle all incoming phone calls including prospective customers, existing customers, customer complaints, and field technician support calls
Resolve issues and coordinate scheduling of jobs across multiple projects and properties
Manage the flow of information between different databases, platforms, and the company’s field management system
Update various customer platforms (corporate and government) and maintain current field management system data
Conduct special projects and research as needed to support business operations
Provide customer service and sales support, including closing deals and overcoming price objections
Coordinate end-to-end project management for multiple properties coming online simultaneously
Perform administrative and executive assistant duties to keep office operations running smoothly
Ensure proper coordination and communication between field technicians and office operations

Scope

Primary responsibility for managing company’s field management system
Direct coordination with field technicians and resolution of field issues
Interface with corporate and government customer platforms and databases
Management of multiple renovation projects including military housing contracts
Hybrid role combining customer service, sales, administrative support, and project management
Central hub for information flow and operational coordination across the organization

Requirements

Strong customer service background with proven experience handling diverse customer interactions
Sales experience with ability to close deals and overcome objections
Bilingual capabilities (English/Spanish preferred) to serve diverse customer base
Project management skills with ability to coordinate multiple moving parts simultaneously
Excellent organizational skills and attention to detail
Experience with database management and multiple software platforms
Strong communication skills for both internal and external coordination
Ability to work in fast-paced environment with changing priorities