Inbound Sales Specialist

As a Sales/Retention Associate, you’ll use a variety of tools, resources and skills to achieve sales goals. This is a true inside sales role in a highly competitive environment. You’ll take calls from current and potential customers to sell them the WOW! products and services that best meet their needs, as well as speak with customers in some stage of disconnecting to encourage them to continue service. You will also engage WOW! customers for purposes such as Sales or Saves calls.

WOW! is one of the nation's leading brands in keeping our world connected through internet, TV, and phone. We don't just want people to use our services, we want them to enjoy every WOW! moment. We thrive on our core values of respect, integrity, spirit of service, and accountability. Every interaction with our customers should be guided by these 4 values. Are you ready to join our team and culture?

Duties and Responsibilities:

Crucial responsibilities include but are not limited to those listed below:

• Achieve a target number of connects, Conversion Rate, Bundle Sell-in and Whole-Home WiFi Sell-in - relative to budget
• Follow all established processes and procedures regarding installation, security (customer and company), order entry, and disclosure requirements
• Accurately assess individual customer needs and issues to recommend appropriate features, benefits and value of WOW!’s product. Working to sell all lines of business relative to marketing campaigns and initiatives
• Field inbound calls and make outbound calls with customers/potential customers expressing interest in WOW! products or services
• Maintain the sales leads database, and optimally perform outbound contact associated with the leads in an attempt to actively acquire new customers
• Follow the sales call handling process to improve sales potential
• Follows current company procedures, packages, and policies; additionally, communicate competitive information acquired through customer interaction with the management team
• Attend all mentorship and development meetings including huddles and participate with professional observations and feedback
• Embrace what we value and ensure all activity and communications entail Respect, Integrity, Servanthood and Ownership
• Other duties as assigned

Qualifications:

To perform this job optimally, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a sample of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High school diploma or equivalent
• College education in Sales, Marketing or Business preferred

Experience/Skills Needed:

• At least one year of sales experience strongly preferred
• Able to read and interpret documents (scorecard metrics/data, safety rules, sales presentations, product information, and training materials)
• Able to present sophisticated information on the telephone to customers clearly and expertly
• Able to detail customer interactions in writing
• Use persuasive techniques effectively to overcome objections
• Like solving practical problems presented by customers
• have a resilient, positive attitude
• Thrive in a fast-paced call center environment

Digital Literacy:

• Need to be windows proficient and capable of learning sophisticated billing systems (ICOM’s or USHA experience a plus)
• Need to be Google Gsuite and Microsoft Office proficient
• Customer Relationship Management CRM (i.e. Salesforce) experience is helpful
• Experience using a dialer a plus

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• regularly required to talk and hear
• required to use hands to type, handle objects and paperwork
• required to reach and hold on to items at chest level or reach above the shoulder
• required to use close vision and be able to focus
• required to sit or stand at a desk and field calls for a full workday in a call center environment

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran