Senior Manager, Global IT Asset Management

Responsibilities 

• Utilize ServiceNow’s ITAM Module (HAMPro and SAMPro) to build and maintain all R1’s IT Assets in a centralized location for  

• Drive the strategy for R1 RCM’s IT Asset Management (Hardware and Software) practice globally, aligned with local economic zoning regulation requirements  

• Ensure accurate and up-to-date process and policy documentation is maintained 

• Continuously mature ServiceNow’s HAMPro and SAMPro modules to automate and streamline ITAM workflows 

• Identify and implement process and data analysis automation solutions that utilize AI tools  

• Leverage ServiceNow Data Analytics to extract, transform and analyze data for reporting and decision-making purposes 

• Create partnerships with IT Platform Owners, End user support, ITSM, Sourcing and other relevant areas within/outside of IT 

• Ensure quality control IT assets data by developing and implementing appropriate procedures to track and manage the IT Assets throughout their lifecycle.  

• Safeguard IT Asset inventory and apply the information gathered to enable immediate corrective action on vulnerabilities, strengthen policy/governance, support audits, understand the software spend and manage end of life/end of services risk avoidance 

Qualifications: 

• Minimum five years of ITIL Lifecycle Management experience with proficiency with ServiceNow’s ITAM, Flexera, One IT Visibility or similar IT asset management tools 

• Four plus years of hands-on ITAM experience in large complex organizations 

• Familiarity with ServiceNow Reporting, Data Analytics, Power BI, with the ability to analyze and visualize complex data sets, Practical experience with AI tools including prompting design, creation and implementation 

• Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority; ability to prioritize, drive quality support in an environment driven by customer service and teamwork; strong organizational skills, and ability to work on multiple activities simultaneously;  

• Ability to work independently, prioritize tasks, prioritize issues, deliver high quality, timely results and meet deadlines in a fast-paced environment 

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future 

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