VP, Operations

Company:Auto Glass Now

Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.

We're always looking for friendly and energetic team members to join our growing glass family. Customer service representatives, technicians, managers, and many more positions are available across the country. With the majority of our management team starting as entry-level employees, you can feel confident in knowing Auto Glass Now is investing in your career growth.

JOB DESCRIPTION:

We are looking for an experienced, strategic, and driven operations field leader with a track record of building high functioning teams who deliver results, who loves growing a brand, is customer obsessed, has a passion for flawless execution, and naturally models strong leadership and success.

The Vice President of Operations will be responsible for driving revenue and profitability growth and will ensure the successful execution of our brand strategies across the field organization. They will lead a team of regional operations directors and regional training managers to drive field execution and will work collaboratively with other departments to achieve business goals. This role requires exceptional leadership, strategic thinking, and a deep understanding of the hospitality/retail industry, including leading execution of the brand strategy to drive Auto Glass Now new unit growth, profitability, and excellent customer experience. This position will be instrumental in leading and supporting the talent pipeline to perform and deliver on all aspects of operational process, training, customer service, loss prevention, and local fleet growth. They will work cross -functionally to provide input and standards and consult in the development of go to market strategies, and support preparation, launch, and ongoing execution and continuous improvement of the strategy.

The VP must have a strong aptitude for analyzing and actioning data to assess and improve business process, execution, and overall company performance. They will drive change as they lead the execution of short and long- term strategies. The Vice President will lead by empowering and will develop their team and field teams to achieve operational excellence and store level profitability.

Responsibilities:

• Lead and develop teams of highly engaged operators, deliver operations excellence and brand stewardship to grow average unit volume and profitability. 

• Lead cross-functionally to share field perspective and insights that will allow for flawless field execution.

• Lead field leaders to deliver best practices to operations and an improved customer experience to drive unit level sales and profitability.

• Drive operational efficiencies and systems to enable improved sales, service, and experience to protect the brand and communicate effectively with our stores and business partners. 

• Seek feedback from and provide feedback to leaders, peers, reports, and business partners.

• Collaborate with functional areas throughout the company to improve end-to-end processes and customer and employee experiences.

Qualifications:

• Bachelor’s degree in related field 

• 5+ years in field operations leadership experience in a fast-paced company, with deep knowledge of operational processes, field operations and people development to drive business results. 

• Demonstrated history of success in leading operational excellence, customer experience, and loss prevention.

• 3+ years of experience in leading and delivering operational results for a growth organization, with specific responsibilities for sales and profit growth, team development and employee retention.
• Experience in a high growth brand a plus  

• Demonstrated ability to create positive, efficient teams through mentorship, coaching and feedback. 
• Auto Glass industry experience preferred.

• Strong ability to strategize and clearly articulate and execute a vision from inception to measured results. 

• Ability to manage competing priorities in a fast paced, high growth environment. 

• Effective communication skills within all levels of an organization including communication with C-Suite, vendors, field teams, and cross-functional teams. 

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Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com