Account Delivery Manager

Objective

To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations.

Responsibilities

🎯 Business Development & Account Growth

• Account Strategy Development

  • Create and maintain comprehensive Account Development Plans for the assigned portfolio

  • Conduct quarterly strategic account reviews with stakeholders

  • Map decision-maker influence and develop multi-threading strategies

• Expansion Revenue Generation

  • Primary KPI: Generate a minimum of 2 expansion opportunities per account per quarter

  • Identify cross-sell and upsell opportunities through systematic client engagement

  • Execute a consultative selling approach focused on business outcomes

  • Own expansion pipeline from identification through closed-won

• Stakeholder Relationship Management

  • Build and maintain executive-level relationships (C-suite and VP level)

  • Conduct monthly business reviews demonstrating ROI and value realization

  • Position as strategic AI transformation advisor, not just delivery vendor

  • Manage stakeholder expectations and nurture long-term partnerships

• Market Intelligence & Competitive Positioning

  • Monitor client industry trends and emerging AI opportunities

  • Gather competitive intelligence and market feedback

  • Provide insights to product development and business strategy teams

🚀 Project Delivery Excellence

• End-to-End Project Leadership

  • Own complete project lifecycle from initiation through successful closure

  • Ensure delivery of committed business outcomes, not just technical deliverables

  • Manage project scope, timeline, budget, and quality standards

  • Lead cross-functional teams, including AI engineers and solution architects

• Client Experience Management

  • Maintain Customer Satisfaction Index (CSI) >4.0 across all projects

  • Ensure a premium client experience at every touchpoint

  • Proactively address issues and implement corrective actions

  • Build trust through transparent communication and reliable delivery

• Risk Management & Issue Resolution

  • Identify and mitigate project risks before they impact delivery

  • Escalate critical issues with a clear problem definition and proposed solutions

  • Maintain risk registers and implement mitigation strategies

  • Conduct lessons learned sessions and drive continuous improvement

• Value Demonstration & ROI Measurement

  • Implement OKRs, DoD, and measurable success criteria for every project

  • Track and report business impact throughout the project lifecycle

  • Create compelling success stories and case studies

  • Prepare ROI calculations and business value presentations

👥 Team & Resource Management

• Project Team Coordination

  • Allocate and coordinate AI engineers, architects, and specialists

  • Conduct regular team meetings and sprint planning sessions

  • Monitor team performance and provide feedback for improvement

  • Ensure knowledge sharing and cross-training within project teams

• Talent Development & Mentoring

  • Conduct bi-weekly 1:1 meetings with team members

  • Support professional development and skill-building initiatives

  • Provide performance feedback and career guidance

• Resource Optimization

  • Optimize resource allocation across the project portfolio

  • Coordinate with other ADMs for resource sharing and load balancing

  • Monitor utilization rates and productivity metrics

  • Plan resource requirements for upcoming projects and expansions

🔄 Strategic Collaboration & Process Excellence

• Cross-Functional Alignment

  • Collaborate with the AI Engineering team for technical solution design

  • Work with Business Development for pipeline development and deal closure

  • Partner with the Operations team for contract management and legal documentation

  • Align with CTO, CDO, and CEO on strategic account priorities

• Process Innovation & Documentation

  • Maintain accurate project documentation and account records

  • Contribute to delivery methodology improvements and best practices

  • Share learnings and insights with the broader delivery team

  • Participate in process optimization initiatives

• Knowledge Management

  • Document project outcomes, lessons learned, and best practices

  • Create and maintain technical documentation for client handovers

  • Build reusable assets and accelerators for future projects

  • Contribute to Neurons Lab's intellectual property and thought leadership

Capabilities

• Leadership - Ability to lead cross-functional teams and drive results

• Communication - Exceptional verbal and written communication skills

• Risk Management - Proactive identification and mitigation of project risks

• Fast Decision Making - Rapid response to changing client needs and market conditions

• Ownership - Complete accountability for account outcomes and client success

• Conflict Management - Skilled in resolving stakeholder conflicts and alignment issues

• Innovative Thinking - Continuously identify AI transformation opportunities

• AI/ML Awareness - Strong understanding of AI technologies and business applications

• Project Management Methodologies - Expert in Agile, Scrum, and delivery frameworks

• Advanced English - Fluent communication with global clients and stakeholders

• Financial Services Knowledge - Deep understanding of the FSI industry and regulatory requirements

Experience

• Account/Project Management (5+ years) - Proven track record in managing complex client relationships and project delivery

• Business Development Experience (2+ years) - Demonstrated success in identifying and closing expansion opportunities

• AI/ML/Data Science Delivery Experience (3+ years) - Experience delivering AI and machine learning projects with measurable business impact

• Financial Services Industry Experience (2+ years preferred) - Understanding of banking, insurance, or capital markets operations and challenges