Offer summary

Qualifications:

3-5 years of experience with ITIL v4 and ITSM for end-to-end processes., Bachelor's degree or equivalent training and experience., ITIL Certification and cybersecurity certifications such as CISSP or CISM are preferred., Excellent analytical, documentation, and communication skills..

Key responsibilities:

Develop, align, and enhance an operational framework with enterprise teams.

Create operational standards, roles, service menus, and cost models.

Design metrics aligned to SLAs/SLOs and KPIs, and develop continuous improvement processes.

Act as a liaison between business and IT security, ensuring alignment of goals.

Job description

ITIL ITSM Consultant Job Description:

We are seeking an experienced resource that is an expert in ITIL (Information Technology Infrastructure Library / ITSM (Information Technology Service Management) consultant to provide support for a key enterprise initiative related to the further development. alignment and enhancement of an Operational Framework. This is a 6-month remote project.

Primary Duties:

Work with enterprise teams to develop, align and enhance an operational framework including operational standards, roles and responsibilities, service menus, cost models, metric development and a roadmap.

Required Skills:

3 – 5 years experience with ITIL v4 and ITSM for end-to-end processes
Hands on experience developing robust enterprise level operationalization frameworks
Hands on experience applying ITIL framework to IT Security operations
Experience in agile and product-based agile frameworks including DevOps processes
Ability to incorporate industry standards into operationalization framework
Experience developing RACI models
Experience developing Operations Service Menus
Ability to develop cost models aligned to service menus
Ability to develop metrics aligned to SLAs/SLOs and KPIs
Experience designing continuous improvement feedback process controls
Experience automating tasks especially in a demand intake capacity
Ability to align IT security goals with IT and business goals
IT and / or IT Security Process engineering experience
Experience translating business objectives to implementation priorities
Experience with ServiceNow for implementation of ITSM processes for enterprise business functions
ITIL Certification
Excellent analytical skills
Ability to leverage existing documentation
Collaborative team worker – both in person and virtually using MS Teams or similar
Excellent documentation skills; demonstrated proficiency in Microsoft Office including Word, Excel and PowerPoint
Ability to work as liaison between business and information security / information technology
Flexibility to accommodate working across different time zones
Excellent interpersonal communication skills with strong spoken and written English
Business outcomes mindset
Solid balance of strategic thinking with detail orientation
Self-starter, ability to take initiative
Project management and organizational skills with attention to detail

Preferred Skills:

Hands on experience applying ITIL and ITSM frameworks to business cybersecurity operations
Experience with data mapping and data governance for resource & demand management and forecasting functions for enterprise operations

Required Education

Bachelor's degree (BA/BS) from four-year college or university; or equivalent training, education, and work experience.
Cybersecurity certifications such as CISSP, CISM, etc.

Travel:

Up to 10%

Qualifications:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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