Offer summary

Qualifications:

Prior experience implementing and supporting iMIS or other association management systems., Experience with advanced query writing and reporting tools like SSRS or Exago BI., Bachelor’s degree or equivalent experience is preferred., Strong communication skills and attention to detail are essential..

Key responsibilities:

Work directly with customers to understand their needs and deliver tailored solutions.

Configure software applications and provide training to customers both remotely and on-site.

Create and modify custom reports and assist with customer support issues.

Manage project timelines and deliver solutions on time and within budget.

Job description

This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE: iMIS Implementation & Support Specialist

RATE: PHP 300 per hour

Work Type: Remote|Fulltime

Working Hours : US Hours

Start Date: ASAP

JOB OVERVIEW:

This position is responsible for assisting with the implementation and support of the iMIS Enterprise Engagement Management System (EMS) for professional and trade associations throughout the United States.
This individual will work directly with customers to solve issues through software configuration, training, and/or reporting.
You will work both alone and as part of a project team.
Why is this a great position? The person who fills this role will be a key team member at Ascension and be heavily relied on by our customers. As a work-from-home position, this role will be integral to maintaining a high-functioning team with others working from home.
We focus on being highly productive and efficient and are looking for individuals who enjoy being self-managed and thrive in an environment of flexible hours.
We are committed to the success and needs of our customers and schedule our activities to support their critical needs.

JOB ROLE & RESPONSIBILITIES:

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Work directly with customers and team members to understand their needs, document those needs, and deliver the solution.
Configuring/setting up our software applications to meet the defined requirements.
Provide training directly to customers, both remotely and on-site.
Creating or modifying custom reports in SSRS and the iMIS Report Writer (Exago BI).
Assisting with customer support issues.
Using tools to migrate customer data.

Delivering solutions on time and on budget,
Delivering solutions that result in customer references.
Application testing.
Creating user documentation.
Assist with estimating development budgets and timelines

JOB REQUIREMENTS:

Applicants must possess and demonstrate the following key behaviors and traits:

Prior experience implementing and supporting iMIS or other association management systems.
Experience with advanced query writing.
Experience with SSRS or Exago BI.
Bachelor’s degree or equivalent experience
Detailed oriented
Ability to be efficient and highly productive
Excellent communications skills
Integrity
Consistent
Innovative