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Revenue Enablement Specialist - Customer Support Trainer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Mexico

Offer summary

Qualifications:

4+ years in a high-paced Customer Support Call Centre environment, 2+ years in a training, coaching, or leadership role, Expertise in technical writing in English and Spanish language fluency, Proven track record in facilitating engaging in-person learning and coaching sessions..

Key responsibilities:

  • Drive and elevate the end-to-end learning and upskilling experience for the customer support team
  • Apply technical writing and adult learning best practices to various training materials
  • Execute on training initiatives set forth by Enablement Learning Experience manager and Support leadership
  • Help manage and deliver individual development plans and a world-class skill and knowledge acquisition program.

Owner.com logo
Owner.com Scaleup https://owner.com/
51 - 200 Employees
See all jobs

Job description

šŸ‘‹ About Owner.com
Owner is the all-in-one platform that restaurants use to succeed online. 

Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. 

You can think of it as Shopify meets HubSpot, but specifically for restaurants. 

Learn more about the problems we are solving for our customers here. 

šŸŒŽ Our vision
Weā€™re starting by helping independent restaurants succeed online.

But itā€™s not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

So, once we nail the solution for restaurants ā€“ weā€™ll scale it into every other local business type.

In the future we envision, weā€™ll build the technology that tens of millions of local business owners need to succeed in the digital age.


ā­ Our team
Weā€™ve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore, and ServiceTitan.

Weā€™re scaling even faster in 2025 to keep pace with our customer growth.


šŸš€ Our traction
In just over 3 years we've generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.

More importantly, weā€™ve helped thousands of restaurant owners save their businesses - and not  only survive, but thrive.


šŸŒ† Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the job description and discuss with your recruiter for more details on role location.


šŸ” Why weā€™re looking for you
Weā€™re looking for a passionate, creative, and meticulous Revenue Enablement Professional to help accelerate the trajectory our ability to service our customers and deliver a world class experience by ensuring each Customer Support team member is equipped with the knowledge, information, and skills needed to express and enact the transformative value of Owner to our customers through being obsessively passionate about designing and delivering world class science based curriculum and learning experiences. In this role youā€™ll work directly with our Enablement, Support Leadership, and Product Leadership Teams to help create and deliver World Class customer support learning experiences

šŸ’„ The impact you will have
  • Drive and elevate the end-to-end learning and upskilling experience for our customer support team aligning it to a unified proficiency matrix that proves job and situation readiness
  • Apply technical writing, and adult learning best practices to every interaction and assetā€”from simple help centre articles, live classroom instruction, and on demand e-learning delivered through our LMS
  • Execute on training initiatives set fourth by our Enablement Learning Experience manager and Support leadership drawing from our Customer facing help centre in SFDC, and our internal knowledge base, Guru
  • Help Support leadership manage and deliver individual development plans and a world class skill and knowledge acquisition program

    • āœ… What weā€™re looking for
  • 4+ Years in a high paced Customer Support Call Centre Environment
  • 2+ Years in a training, coaching, or leadership role
  • Expertise in technical writing in English, and Spanish language fluency
  • Proven track record in facilitating engaging in person learning and coaching sessions
  • Experience building on demand learning content

    • šŸ† Pay and benefits
  • The estimated base salary range for this role is $30-32k USD (Mexico conversion)
  • Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!
    •

    Required profile

    Experience

    Spoken language(s):
    EnglishSpanish
    Check out the description to know which languages are mandatory.

    Hard Skills

    Technical WritingKnowledge ManagementMeeting FacilitationE-Learning DevelopmentAdult Learning PrinciplesCurriculum DevelopmentSpeech FluencyE-Learning Development

    Other Skills

    • Customer Service
    • Training And Development
    • Coaching
    • Detail Oriented
    • Communication
    • Creativity
    Are you interested?

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