Offer summary

Qualifications:

0–2+ years experience in healthcare operations, product operations, or technical operations roles., Proficient with Google Sheets, Slack, and ticketing platforms like Zendesk and Jira., Exceptional attention to detail and strong organizational skills., Experience with SQL and interest in workflow automation tools or scripting..

Key responsibilities:

Own the execution of high-volume, time-sensitive workflows and identify opportunities for streamlining.

Monitor task queues and SLAs to ensure timely and accurate delivery of services.

Maintain and update SOPs and process documentation for assigned workflows.

Collaborate with various teams to troubleshoot escalations and refine workflows.

Job description

ABOUT US

At Vida, we help people get better- and we're helping the healthcare system get better, too.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

In this role, you’ll take ownership of high-priority, member-facing processes—including referrals, program switches, documentation delivery and configuration support tied to new and existing clients. You’ll work closely with Clinical Operations, Product Operations and Client Success to ensure these workflows are executed accurately, efficiently and in alignment with evolving requirements.

You will also have the opportunity to expand your skillset into technical configuration and launch operations, contributing to tasks like routing logic validation, segmentation QA and backend setup for new programs. This is an ideal role for someone who thrives on structure and precision, takes pride in reliable execution and is eager to evolve from a process executor into a process optimizer—leveraging technical skills to drive efficiency, scalability and automation over time.

Responsibilities:

Own the execution of high-volume, time-sensitive workflows while actively identifying opportunities to streamline and scale them over time.

Monitor task queues and SLAs, ensuring timely, accurate delivery and surfacing inefficiencies or tool limitations as they arise.

Validate records across tools, maintain logs and flag areas where automation or tooling enhancements could reduce manual burden.

Maintain and continuously update SOPs and process documentation for assigned workflows.

Identify inefficiencies or manual pain points and propose and implement changes to improve speed, accuracy or automation potential.

Partner with Launch Ops and Product Ops to test and operationalize updated procedures.

Regularly contribute to and update documentation materials to ensure process consistency and knowledge sharing across stakeholders.

Maintain and update paying organization configuration tables to support new client launches.

Collaborate with QA and Technical Operations teammates to ensure program rules are set up and functioning as expected.

Coordinate with Clinical Ops, Product Ops, Member Support and Engineering to troubleshoot escalations and refine workflows.

Document edge cases or breakdowns to help improve SOPs and overall tooling.

Communicate clearly across async tools (Slack, Confluence, Jira) to maintain visibility and progress.

Qualifications:

0–2+ years experience in healthcare operations, product operations or technical operations roles.

Proven ability to follow detailed instructions and execute repeatable processes at scale.

Proficient with Google Sheets, Slack and ticketing platforms (e.g. Zendesk, Jira).

Exceptional attention to detail and organizational skills.

Comfortable navigating ambiguity and juggling multiple workflows at once.

Experience with or interest in workflow automation tools or scripting to reduce manual tasks.

Previous working experience with SQL.

Preferred Skills:

Prior exposure to Braze, Looker or Git is a major bonus.

Past experience supporting a Product or Technical Operations team.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

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