Operations Supervisor

Description

Title:                                Community Supervisor (Operations Supervisor)

Unit:                                 MOCJ – Post-release Services (Community)

Reports to:                       Director, Jail/Community-Based Services

Status:                              Full Time; Regular; Exempt

Salary Range:                  $70,000 to $75,000 annually

Location:                          Long Island City and NYC Jails

Days/Hours:                    35 hours a week, (various shift)

The Organization:

The Fortune Society’s mission is to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. We do this by: believing in the power of individuals to change; building lives through service programs shaped by the needs and experience of our participants; and changing minds through education and advocacy to promote the creation of a fair, humane, and truly rehabilitative correctional system.

Position Summary:

Under the supervision of the Director, Jail/Community-Based Services, the Community Supervisor (Operations Supervisor) provides guidance and supervision to the team of Transition Coordinators based on “best practices.” The Community Supervisor helps to ensure the implementation of quality services to clients, the accurate collection and assessment of data and submission of quality reports, and provides administrative support for the unit.

Essential Duties and Responsibilities:

• Provide administrative support, training, supervision and programmatic guidance to the staff, while ensuring the delivery of quality services to clients;
• Assist the Director with program operations in the jail and in the community, including discharge planning, transportation, housing, care management, employment, education, behavioral health, and other wraparound services;
• Provide clinical oversight to support the program and staff and to address clinical concerns and crises;
• Utilize clinical skills to educate staff on best practices including de-escalation of programmatic issues;
• Support with administrative tasks such as approving timesheets, creating calendars, organizing schedules, and preparing performance evaluations;  
• Work with the Director on the collection, assessment, and accounting of data and reports related to the achievement of program outcomes;
• Act as a liaison between DOC and Fortune, and other agencies in the Criminal Justice Reentry Network (CJRN);
• Provide support and supervision to the staff to ensure successful achievement of all jail and community-based outcomes, including those related to: discharge preparation, skill-building activities, and community stabilization;
• Provide crisis management as needed;
• Help coordinate staff activities, meetings and trainings;
• Assist with coverage whenever Director is out of the office;
• Perform other related duties as needed.

Qualifications

Qualifications:

• High school diploma or GED/HSE required, some degree of higher education preferred;
• At least three years of prior experience in a management/supervisory position preferred;
• Experience working in correctional setting and reentry preferred;
• Experience in providing services to individuals involved in the criminal justice system;
• Good computer skills, including the ability to write reports and enter data into a database;
• Strong counseling and facilitation skills;
• Strong administrative and organizational skills;
• Strong written, verbal and public speaking skills;
• Bi-lingual English/Spanish verbal and written skills a plus;
• A commitment to working with a diverse group of individuals involved with the criminal justice system;
• Ability to maintain composure and patience in challenging circumstances;
• Excellent team player; and
• Flexibility to meet program needs, such as moving between centers throughout the day;

Travel Requirements: Long Island City office, NYC Jails and other Fortune offices as needed.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer.  All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

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