Billing Rate Operations Coordinator

Our Finance and Accounting department has an excellent opportunity for a Billing Rate Operations Coordinator. This is a primarily remote, non-exempt position that reports to the Billing Rate Operations Manager. This position is responsible for assisting the Billing Rate Operations Manager with projects assigned by the Billing and Collections Manager while exhibiting a high level of customer service to the Firm’s attorneys, secretaries, staff, and Clients.

Responsibilities:

• Process all new matter requests using Intapp software populating rate and other billing information based on review of engagement letter.
• Maintain proper rate structure firmwide for existing and new clients and revalue time as needed.
• Troubleshoot rate issues and discrepancies within software, reports, and billing processes.
• Provides solutions to rate issues while collaborating with attorneys and Client Value for resolution.
• Coordinate with Client Value and eBilling Coordinators for new rate approvals.
• Collaborate with Client Value, BROG, and IT implementation teams to support the automation of the rate override process. Responsibilities include stakeholder communication, dashboard testing, and providing strategic feedback to enhance the overall workflow.
• Timely and accurate completion of tasks in an organized, effective, and positive manner.
• Collaborate with all departments while fostering a cohesive atmosphere.
• Assists with department projects as needed and performs other work-related duties as assigned by the Billing Services Technology Manager.
• Ability to work overtime when needed. Work occasionally requires more than 40 hours per week to perform the essential duties of the position.
• Other duties as requested and assigned.

Requirements:

• Bachelor's degree and a minimum of three (3) years of experience; equivalent combination of education, training and experience may substitute for education requirement. Knowledge of Billing department operations in a professional services environment is highly desirable.
• Written communications must be concise, professional, and accurate. Interpersonal communication skills necessary to maintain effective relationships with attorneys, clients, and staff. 
• A strong client service approach and demonstrated ability to develop and convey recommended solutions to clients to resolve issues.
• High level of proficiency with Microsoft Office, including an advanced working knowledge of Excel. SQL skillset is desirable but not required.
• Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.        
• Ability to define problems and collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Excellent organizational and planning skills with ability to prioritize multiple tasks and projects to meet deadlines; ability to work under pressure in a fast-paced environment with demanding individuals.

The expected annual salary for this position ranges from $55,000 – 65,000. The salary offered will be determined by a wide range of factors including but not limited to experience level, education/training, and relevant skills. 

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