Offer summary

Qualifications:

Strong verbal and written communication skills., Understanding of effective customer service principles., Familiarity with the organization's products or services., Proficient in Customer Relationship Management (CRM) tools..

Key responsibilities:

Identify and develop new business opportunities within the assigned market.

Engage with clients to understand their needs and align them with offerings.

Negotiate product/service terms with moderate authority.

Manage customer accounts and ensure their satisfaction.

Job description

As a Senior Account & Relationship Manager, you will expand your client portfolio, actively identifying and developing new business opportunities. Your role involves deeper engagement with clients and more responsibility in setting and negotiating terms. You will significantly contribute to customer satisfaction and revenue growth.

Responsibilities:
• Identify and develop new business opportunities within assigned market.
• Engage with clients to understand their needs and align them with the organization's offerings.
• Prepare and deliver effective sales presentations and product demonstrations.
• Negotiate product/service terms with moderate authority.
• Maintain comprehensive records of customer interactions and sales metrics.
• Follow up on leads and convert them into sales.
• Manage customer accounts and ensure their satisfaction.
• Collaborate with internal teams to address customer requirements and issues.
• Assist in the preparation of sales forecasts and performance reports.
• Participate in developing strategies to achieve sales targets.

Skills:
• Communication: Strong verbal and written communication skills.
• Customer Service: Understanding of principles and practices for effective customer service.
• Product Knowledge: Familiarity with the organization's products or services.
• Sales Strategy: Ability to engage in moderate negotiation and sales tactics.
• CRM Software: Proficient use of Customer Relationship Management tools.
• Problem-Solving: Capability to resolve moderately complex customer issues.
• Organization: Strong organizational and time-management skills.
• Analytical Skills: Basic analytics for tracking performance and metrics.

#LI-Remote

Benefits:

A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Diversity Matters:

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Acti

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700

This role is eligible for Commission.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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