Offer summary

Qualifications:

Experience in managing social media platforms for brands., Fluent in English with strong copywriting abilities., Excellent project and time management skills., Strong written and verbal communication skills with problem-solving capabilities..

Key responsibilities:

Respond to customer inquiries on online platforms within 24 hours.

Support the social media manager by creating and posting content.

Maintain a positive online community experience for the brand.

Complete weekly reports on review statuses and performance.

Job description

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About the Marketing Virtual Assistant position

We’re looking for an organized marketing assistant for this exciting role in the home improvement industry! Our ideal candidate will have a knack for organization, great
copywriting skills, attention to detail, and an empathetic personality that can relate to our everyday customers. They will understand how to use those skills to create a cohesive brand experience for customers and manage our online communities.

REQUIRED SERVICE: Marketing Support VA
REQUESTED EXPERIENCE TIER LEVEL: Junior or Senior Level
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE: TO BE ARRANGED
SHIFT HOURS: 8am to 5pm
SHIFT DAYS: Monday to Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1

GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: PHILIPPINES or BELIZE

Responsibilities are:

Individual Contributor:

Succeed by embodying our company values
Embrace an uplifting culture
Have a service-focused attitude and ability to develop relationships with a variety of internal stakeholders

Marketing Tasks:

Respond to customer questions/concerns/feedback on online channels within 24 hours or less, including: Yelp, Better Business Bureau, Google Reviews, Social Media, and more
Utilize review management software, Gather Up, to document, track, and reply to reviews
Support social media manager by posting and developing content for social media channels
Work closely with customer care to provide quick resolution to customer complaints from online channels per our review management process
Maintain an upbeat and healthy online community experience for the JBR brand
Complete weekly reporting templates to showcase review statuses and performance
Provide support on additional marketing initiatives and projects that align with and enhance the efforts of the content and digital teams

Qualifications are:

Experience working in social media platforms for brands.
Fluent in English, with excellent copywriting skills.
Ability to work independently with excellent project and time management skill.
Experience working with multiple business stakeholders.
Inspiring, engaging, and clear written and verbal communication skills.
Great problem-solving skills with ability to manage and prioritize multiple projects.