Client Partner

Work environment: Fully remote whether you are based in the UK or abroad

Full-time contract

Start date: ASAP

Overview

Driftrock is the leading automotive marketing platform, powering customer generation for 46 global automotive brands, such as BYD, Honda, Mercedes-Benz and Hyundai.

The automotive industry is undergoing its biggest change in decades with the EV transition and fierce competition. 

Driftrock software platform helps automotive brands navigate this new era, driving more vehicle sales with smarter, data-driven marketing. 

We are looking for a Client Partner with Automotive or Agency experience to join our commercial team to play a pivotal role in shaping and executing the key customer accounts.

As a Client Partner, you own the customer relationship, understanding their challenges and helping them get the most from our software to hit their targets. You will own the renewal, growth and expansion of these relationships. 

A bit about Driftrock

We are a growing team of 21, with a commercial team of 5 people. You’ll have a huge impact on Driftrock’s culture, product, how we work, and help steer the direction of the Commercial team for our clients and partners.

We're a remote-first company, but we meet regularly in person and can provide flexible workspaces to give you the freedom to choose how and where you would like to work each day.

We work with some of the world's biggest brands such as BMW, BYD and Mercedes-Benz, as well as some of the world's leading platforms, such as Amazon, Meta, Auto Trader and Google. We’re at the cutting edge of demand generation technology.

What skills are needed for the role? 

• Customer relationship management: Develop deep, long-term relationships with senior stakeholders at our key customers and agencies.
• Planning: Work with customers and their agencies to develop high-level marketing plans, driven by a deep understanding of their goals, technical challenges, best practice and market trends.
• Solution design: Working closely with the Customer Success team, understand the business, goals and challenges of our customers and help them succeed. 
• Sales & expansion: Identify problems and offer commercial solutions that drive the best results for our existing customers and assist with new business. 
• Partnerships: Maintain and build key relationships with platform partners like Meta, Google, Auto Trader and Snap to help our customers succeed.
• Thought leadership: Stay informed and drive innovation as a thought leader in digital media and automotive, contributing to content and speaking events.
• Product insights: Work with our Product and Engineering teams to help develop technology that further enhances what we do for customers and their audience.
• “We Care.” Our most treasured company value: You should have a passion for what you do and the ability to inspire customers and the team around you. We love what we do at Driftrock, and have fun doing it!

Requirements

• Proven commercial & account management experience: Demonstrate results in driving revenue growth, solving problems, and the sales lifecycle.
• At least 3 years experience in digital media for a media agency, in-house marketing team, publisher or at an ad tech vendor.
• A passion for marketing and experience in automotive are highly desirable. 
• Superb communication skills for internal and external stakeholder relationships.
• A detailed understanding of the digital marketing landscape.
• You should enjoy working with technology and discovering new tools.
• An organised and structured approach to managing clients.
• Comfortable in a fast‐paced and constantly evolving startup environment.

• Remote experience and capable of working autonomously.
• Fluency in English. Additional European languages are preferred. 

Benefits

• A fully remote role. Make use of a flexible working environment, with some travel requirements for customer meetings when necessary.
• A holiday entitlement of 24 days, increasing a day each year, capped at 28 **
• Budget to attend conferences or courses to further your development.
• Flexibility to take courses or time on personal goals.
• Maternity and Paternity - Family comes first, so we have a package that means you can spend the time you need with your growing family **
• Health plan covering medical cover as well as dental, vision, hearing, mental health, cancer, rewards points and more **
• Share options in the company with very favourable option agreements **
• A company pension scheme contribution **
• Discounts and perks with CharlieHR **
• Life Assurance and Income Protection policies ** 

** If a person is hired outside of the UK, they will be onboarded through an Employer of Record (EOR). Benefits and contributions will be based on the country in which the employee is located.

We will not be considering any recruitment agencies for this role.

"By applying for this job you hereby give us permission to store your data on our secure applicant tracking system and to contact you with regards to Driftrock job opportunities.

We process your data for recruitment purposes only. We would like to keep this data until our open role is filled. When that period is over, we will either delete your data or inform you that we will keep it in our database for similar future roles for subsequent 12 months.

Here’s a link to our privacy policy: https://www.driftrock.com/privacy-policy/. In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data.

You have the right to lodge a complaint about the way we handle your data with the UK supervisory authority (Information Commissioner’s Office) or you can contact our DPO for more information or concerns.”