Account Manager, Client Services, Los Angeles

SALARY: Between $70-90k

LOCATION: Los Angeles, (Remote - working PST hours)

Who are we?

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.

Campaigns are underpinned by Influencer’s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world’s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.

We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the ‘True Human Influence’ movement; on a mission for creator campaigns to be judged in the same way as other media activations.

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.

Job Title

Account Manager, Client Services

Reporting of the role

This role reports to an Account Director, Client Services

Overview of the job

As an Account manager, you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service. This role spends their time liaising with creators and agents to ensure branded campaigns are delivered on time and with the highest quality creative. Experience working with Entertainment and CPG Food & Bev clients is a plus!

3 best things about the job

• Be part of one of the fastest-growing Global influencer marketing agencies

• The chance to work on key clients with a vast array of campaign elements including different platforms, creator types, paid strategy, affiliate marketing, measurement, and strategy.

• Joining the business at a time of growth and expansion in the NA (North America) region

Measures of success –

In the first few months, you would have:

• Met the team: Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure of the pod.

• Familiarized yourself with key processes: Particular reference to our internal campaign trackers, sourcing, creator selection, and negotiations processes. You are asking questions and providing suggestions based on your experience in influencer marketing.

• Learned our key systems: Reference to Slack, Google Workspace, IQ Data, Tagger, and Waves.

• Established creator comms understanding: You understand how to source/identify creators, and you feel comfortable owning outreach, negotiating, and execution for creators on campaigns you are assigned.

• Creator management: Review and vet creator shortlists from Account Executives, main point of contact for creators/agents in campaign execution from creator outreach, creator negotiations, creator briefing, creator concepting, and creator content. Ensuring creators go live on time with approved creative + captions, following all FTC guidelines.

• Initiated minimal client interaction: Answer client questions when on-ground and support client comms on calls and via email with help from the manager.

Roles & Responsibilities:

• Support with the day-to-day management of our campaigns, with a focus on leading creator comms across key social platforms including; TikTok, YouTube, Meta (FB + IG) & Snap.

• Keeping creators and agents briefed and on time to meet all campaign milestones for an exceptional client experience.

• Reviewing creator content to ensure it meets campaign briefing requirements and expectations against approved creative concept treatment.

• Continue to foster expert knowledge of the creator community.

• Responsible for building and nurturing relationships with creators and agents.

• Oversee and manage campaigns via our platform, Waves, ensuring your Account Executive is sourcing diverse and vetted talent, contracting all creators, and uploading briefs & content for review and approval.

• Ensure inputs to Waves for creator payments and campaign delivery are accurate and updated in a timely manner.

• Supporting your Client Leads to ensure all campaigns are set up correctly and all data input across Waves, TikTok One (TTO), and campaign trackers are consistent.

• Supporting senior team members by providing consistent updates to your client lead and manager about status of your creators on your assigned campaigns.

• Work on end-of-campaign reports alongside Account Executives and Senior Account Managers to ensure we exceed client expectations.

• Continuously focus on best in class client service and output of work for our partners.

What you will need:

• Minimum of 3 year experience in an influencer marketing or social media role

• Rigorous to a tee and not ashamed of your healthy level of perfectionism

• Experience being organized and meticulous about meeting deadlines with excellent attention to detail

• High energy and ability to multitask, with a real ability to quickly prioritize across several projects

• A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others

• Able to build strong rapport and relationships both internally and externally

• The ability to remain calm under pressure

• Not afraid to roll the sleeves up and get involved with day-to-day tasks when required

• Strong negotiation, presentation, and communication skills

• Strong understanding of campaign execution and reporting metrics that would determine the success of a campaign (impressions, views, CPM, VCR, ER, etc.)

• Experience working with Entertainment and CPG Food & Bev clients is a major plus!

A few of our core benefits:

• 401k Plan (eligible after your first 90 days of employment)

• Medical, Dental & Vision plans provided with United Healthcare

• Career Framework approach to leveling to ensure our compensation and progression is competitive

• 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)

• Office first hybrid approach with 2-3 days in our NY HQ (Flatiron)

• Yearly tenure celebrations

• Company wide offsites, seasonal celebrations and events

For more information on our benefits, perks and what makes us unique, please visit our website here

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.