Key Client Success Specialist

Description

About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com.

About Streamline

We are the industry leader in vacation rental software. In 2020, we had our best year to date, and we are excited to continue that growth in 2021 and so on. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc. 

If you’re interested in joining a team working to build a unique, world-class software with a relentless focus on the customer, you’ve come to the right place.   

Job Description

We are seeking a dynamic and strategic Key Client Success Specialist to own and grow relationships with our most valuable clients. In this hybrid role, you will be responsible for driving customer success outcomes while managing key accounts to ensure satisfaction, retention, and revenue growth. You’ll be both a trusted advisor and a strategic partner, working cross-functionally to deliver a world-class client experience.

Functions and Responsibilities

The Streamline Key Client Success Specialist role will enable our customers to realize business value from their investment and make our customers passionate advocates of Streamline.

• Account Ownership: Serve as the primary point of contact for a portfolio of high-value clients, developing deep relationships and a strong understanding of their business objectives.
• Customer Success Management: Drive product adoption, value realization, and long-term engagement through tailored success plans and strategic check-ins.
• Strategic Growth: Identify upsell, cross-sell, and renewal opportunities and partner with Sales and Leadership to drive account growth and expansion.
• Business Reviews: Lead regular Executive Business Reviews (QBRs/EBRs) to demonstrate value, review progress, and align on future goals.
• Retention & Risk Management: Monitor account health, proactively identify risks, and implement solutions to ensure long-term client retention.
• Collaboration: Act as the voice of the customer internally, collaborating with Product, Support, Marketing, and Sales to improve client outcomes and influence company direction.
• Reporting & Insights: Track KPIs such as NPS, usage, engagement, and satisfaction to deliver data-driven insights and continually refine account strategies.
• Project Management: Lead cross-functional project management efforts to ensure timely and successful delivery of client solutions, including defining scopes, setting milestones, coordinating stakeholders, and tracking progress against key deliverables.

Qualifications

Minimum Qualifications

• Minimum of 5 years experience in customer service and relationship building/account management - preferably in a B2B SaaS or technology environment.
• Proven track record of managing high-value client relationships and achieving retention and growth targets.
• Excellent written and verbal communication skills. This individual must be capable of leading business reviews, and large group meetings with external partners, and internal teams 
• Ability to map the customer’s business process to product capability
• Strong business acumen with the ability to connect customer goals to product value.
• Experience in driving adoption through effective change management
• Experience in Vacation Rental Property Management, Property Management or SaaS envorinment is preferred
• Top-notch executive engagement skills with proven ability to establish strong relationships with business decision makers
• Strong interpersonal skills that establish Trusted Advisor relationships with clients
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously
• Effective at explaining how technology works and overseeing technical problem solving
• Impeccable attention to detail, follow-through, and resourcefulness 
• Cultural awareness and appreciation for diversity
• Ability to travel required

Education Requirements

• Bachelor’s degree in Business, Communications, or a related field required; MBA is a plus.

Type

• Full time

Location

• Chandler, AZ (hybrid)

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

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