Program Account Manager

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.

HALO is looking for a Program Account Manager to join its Program Account Management team. This role will serve as a direct point of contact for Account Executives(AEs) and Clients on Program Accounts assigned as they liaise between AE/Client and internal HALO Departments, including: Inventory Management, AR, Marketing, etc. This role will be responsible for managing the program to meet or exceed the program requirements outlined in the Contract and Business Requirement Docs and will lead strategy meetings with technology resources to identify and execute to the processes outlined. Additionally, the person in this role must understand the profitability goals of the programs being managed and manage said programs to meet or exceed profitability – reducing inventory, staff expense, manual process removal, etc.

Note: If you reside within 30 miles of the Sterling, IL Corporate Office, 1x a week visit would be required.

Responsibilities:

Program Management

Collaborate with the clients, Account Executives, sales & program management, and internal departments to develop and maintain the life cycle of ecommerce programs:

• Have a thorough understanding of how to manage the program to meet requirements outlined in the Business Requirement Docs and Contract
• Have an in-depth knowledge of brand guidelines, marketing direction, fulfillment and billing requirements
• Own all client-related calendars (marketing, merchandising, product load/refresh) and manage timeline benchmarks
• Prepare internal and external program reviews on a monthly, quarterly, and annual basis
• Resolve issues, delays and conflicts between internal departments

Collect, analyze, and communicate all pertinent project details, deliverables, and changes to the client and internal stakeholders.

• Manage client expectations and communicate project processes, approvals, and timelines
• Manage and communicate changes to existing programs, new programs and marketing initiatives to internal staff
• Lead strategy meetings with technology resources to identify and execute to the processes outlined
• Understand, analyze and communicate findings from sales, inventory and usage reports to provide oversight to demands on inventory, guide informed decisions about item and program performance, and optimize established ship complete, inventory turn, and obsolescence goals

Account Profitability

Manage to the profitability goals of each program.

• Execute long-range sales and marketing plans to generate increased overall revenue growth of assigned accounts
• Identify new sales opportunities and engage appropriate personnel as needed
• Collaborate with clients to identify and create accurate metrics, sales and revenue projections to measure ongoing success of each program
• Work within program expense budgets, including sample and marketing spend
• Manage the program to meet or exceed profitability – reducing inventory, staff expense, and continually improve efficiencies of internal processes

REQUIRED EDUCATION/EXPERIENCE:

• Associate's Degree required
• Minimum of 1 year of account or program management experience required
• Previous experience in the promotional products industry preferred
• Outstanding verbal and written communication skills
• Proficient in Microsoft Office applications
• Excellent time-management and organizational skills
• Positive, professional attitude and pleasant personality in all situations
• Discipline to work productively under minimal direct supervision
• Courage to take initiative, share ideas and suggest improvements
• Desire to succeed in a fast-paced, deadline driven environment
• Strong problem solving skills and ability to make decisions
• Analytical thinking to comprehend and utilize business reports
• Flexibility to work with a team, take on new responsibilities and work overtime when required
• Basic marketing, accounting, knowledge

Compensation: The estimated base salary range for this position is between $55,000 - $70,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations. 

Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).  

More About HALO:

At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That’s why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry. 

• Career Advancement: At HALO, we’re passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO’s influential global network, leadership opportunities, and diverse perspectives. 
• Culture: We love working here, and we’re confident you will too. At HALO, you’ll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday’s limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability. 
• Recognition: At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you’ll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands. 
• Flexibility: Many of our roles offer hybrid work options, and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal. 

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.