Sales Coordinator Springhill Suites Lawrence

Description

Sign on bonus up to $1,000 for Full - Time continuous Employees Only

The Sales Coordinator at the Springhill Suites in Lawrence, Kansas is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth Hotel operation
of Sales. He/she is also responsible for providing attentive, courteous and efficient service to all guests.

Education & Experience:
· High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
· At least 1 to 3 years of progressive experience in a conference center or related field preferred.
· College course work in related field helpful.
· Computer knowledge/skills such as Microsoft Excel, Word, PowerPoint, and Outlook Preferred.
· Salesforce, TEAMS, Delphi and Quore knowledge preferred.
· Marriott systems knowledge such as FOSSE, OneSource, MRDW, navigating MGS, etc. preferred.

Qualifications

Physical requirements:

·Flexible and long hours sometimes required.

·Long hours sitting or standing possible.

·Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift,   carry, push, pull or otherwise move objects.

  General Requirements

· Maintain a warm and friendly demeanor at all times.
· Must be able to effectively communicate both verbally and written, with all levels of associates and customers in an attentive, friendly,
  courteous and service oriented manner.
· Must be effective at listening to, understanding, and clarifying concerns raised by associates and customers.
· Must be able to multitask and prioritize departmental functions to meet deadlines.
· Approach all encounters with clients and associates in an attentive, friendly, courteous and service-oriented manner.
· Maintain regular attendance in compliance with BC Lynd’s standards, as required by scheduling, which will vary according to the needs
   of the hotel.
· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
· Comply with BC Lynd’s standards and regulations to encourage safe and efficient hotel operations.
· Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
· Must be able to cross-train in other conference center related areas.
· Must be able to maintain confidentiality of information.
· Must be able to show initiative, including anticipating customer or operational needs.
· Perform other duties as requested by management.

DUTIES & FUNCTIONS:

Fundamental Requirements

Answer telephone and email messages. Respond accordingly.
· Open and distribute mail.
· Maintain and stay abreast of the latest computer programs/innovations such as Microsoft Excel, Word, PowerPoint, and Outlook (as
   applicable).
· Be proficient in Microsoft Word, Excel, and Outlook
· Work within the hotel PMS program to assist the hotel sales manager(s) by determining availability, sharing inquiries, and posting
  actuals.
· Creating and managing client/event files.
· Assist in the collection of payments and collect any past due payments for past, present, and future events.
· Filing of all pertinent correspondence in a timely manner.
· Type any needed correspondence pertaining to department.
· Prepare and send month end accounting spreadsheets
· Assist in the ordering of any items needed for groups and/or events such as AV, catering, tec.
· Learn and update Quore with upcoming events
· Maintain adequate inventory of office supplies.
· Responsible for the smooth operation of the office.
· Qualify incoming leads to the correct sales manager.
· Perform hotel Site Tours in the event a Sales Manager is not available.
· Assist clients and event managers with AV, and F&B should a sales manager not be available.
· Type and distribute meeting minutes.
· Maintain trace file as needed. Learn the proper way to prepare and folder and the correct turnover process.
· Prepare and distribute Banquet Event Orders (BEOs) as per client needs (Catering Only)
· Assist in copying/faxing/scanning/mailing.
· Greet customers/clients/associates when necessary.
· Attend meetings/training as required by management.
· Attend a weekly sales meeting with the Director of Sales and/or GM.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide
guidelines for job expectations and the associate’s ability to perform the position described. It is not intended to be construed as an exhaustive
list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed
appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description
and/or assign tasks for the associates to perform, as the company may deem appropriate