Offer summary

Qualifications:

Fluency in Armenian and English, both written and verbal., Previous experience in customer service or healthcare-related administrative roles is preferred., Strong communication, organizational skills, and attention to detail are essential., Proficiency in Microsoft Office Suite and familiarity with Electronic Medical Records (EMR) systems is a plus..

Key responsibilities:

Communicate with patients in both English and Armenian via phone, email, and chat.

Manage patient appointments and coordinate communication between patients and healthcare providers.

Perform clerical duties to improve provider productivity and clinic workflow, including data entry and email management.

Assist with verifying insurance information and basic medical billing tasks.

Job description

Company: Neolytix

Location: Remote

About Neolytix: Neolytix is a boutique management services organization (MSO) dedicated to transforming healthcare practices across the U.S. We partner with small to medium-sized healthcare providers, offering expert solutions in areas like revenue cycle management, virtual assistance, and more. At Neolytix, we believe in an "employees first, clients second" philosophy, fostering a supportive work-life balance, continuous learning, and an environment where your work truly makes an impact on patient well-being. Join a team that values your growth, offers competitive compensation, and embraces diversity.

Are you a highly organized, compassionate, and detail-oriented professional with a passion for healthcare, fluent in both English and Armenian? If so, we're looking for you!

We are seeking a dedicated Armenian Bilingual Medical Virtual Assistant to provide essential remote administrative and patient support to our healthcare clients. This role is crucial in ensuring seamless clinic operations and delivering exceptional patient experiences.

What You'll Do: As an Armenian Bilingual Medical Virtual Assistant, your responsibilities will include, but are not limited to:

Patient Communication: Professionally communicate with patients in both English and Armenian via phone, email, and chat, addressing inquiries, scheduling appointments, and providing support.
Medical Record Management: Prepare, assemble, and update medical record documentation/charts for physicians, ensuring accuracy and compliance (e.g., HIPAA).
Scheduling & Coordination: Manage patient appointments, schedule follow-ups, and coordinate communication between patients and healthcare providers.
Administrative Support: Perform various clerical duties to improve provider productivity and clinic workflow, including data entry, email management, and handling correspondence.
Basic Billing/Insurance Support: Assist with tasks like verifying insurance information, and possibly some basic medical billing or claims-related inquiries.
Documentation: Ensure all patient and medical information is accurately documented and attested.
Lab & Screening Monitoring: Monitor the duration of basic lab results and screening procedures as needed.

What We're Looking For:

Fluency in Armenian (written and verbal) and English (written and verbal) is required.
Previous experience in a customer service or healthcare-related administrative role preferred.
Strong communication and interpersonal skills with a compassionate and empathetic demeanor.
Excellent organizational skills and attention to detail.
Ability to multitask and prioritize effectively in a fast-paced virtual environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Familiarity with Electronic Medical Records (EMR) systems is a strong plus.
Ability to work independently and as part of a remote team.
Understanding of HIPAA regulations and patient confidentiality.

Technical Requirements (Work-from-Home Setup):

Desktop/Laptop with at least i5/Ryzen5 processor and 8GB of RAM.
Reliable webcam.
Noise-cancelling headset.
Stable internet connection (30 Mbps or above).
Dedicated, quiet workspace at home.

Why Join Neolytix?

Monthly Salary: 500-700 USD
Remote Work Flexibility: Enjoy the convenience and comfort of working from home.
Employee-First Culture: Work for a company that truly values its people and their well-being.
Career Growth: Opportunities for professional development and continuous learning.
Competitive Compensation & Benefits: Fair pay, complimentary medical coverage, life & disability insurance, and more.
Supportive Environment: Be part of a diverse and collaborative global team.
Impactful Work: Contribute directly to enhancing patient care and optimizing healthcare operations.

Ready to make a difference from home? Apply today!

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