Senior Associate, Partner Support

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Job Summary:

Under the direct Supervision of the Partner Service Manager, the Partner Relations Coordinator is responsible for handling daily operational issue resolution and administrative operational support for specific assigned Partners/Large Employers.

• Perform Partner audits in a timely and professional manner

• Support of Partner specific internal/external case work and inboxes

• Perform large tasks accurately and communicate result to internal parties

• Assist with monitoring and identifying service trends

• Proactively monitors file processing

• Collaborate and take action to resolve operational service-related issues

• Escalate issues when appropriate and drive recovery efforts

• Identifies systemic issues as they occur and works with Manager to rectify

• Resolve partner support through case management in a timely and professional manner

• Support Partner specific project work in reference to guide and form updates needed for customized collateral

EDUCATION, EXPERIENCE & SKILLS:

• 2-3 year of experience minimum servicing partners or large employers. 

• 2 year of experience minimum with employee benefits, TPA’s or insurance carriers

• Strong interpersonal skills

• Proven customer service experience

• Adaptability to prioritize workload and frequently transition between different focuses aligned with role

• Utilize communication and problem-solving skills to effectively perform assigned assignments

• Proven knowledge of computer and processing skills (email, internet, intranet, etc.)

• Proficient in Microsoft Office Suite including (Excel, Access, Word) Including knowledge on Macros

• Excellent verbal and written communication skills

• Possesses the ability to maintain the strictest confidentiality of company and customer information.

• Ability to effectively multi-task

• Excellent organizational skills with attention to detail

• Ability to work with a diverse work force and customer base

• Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change.

• Strong commitment to achieving personal growth and success

The estimated salary range for this position is $22.00USD to $23.00USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.