Offer summary

Qualifications:

Bachelor's degree in a relevant field or equivalent experience., Strong understanding of customer experience solutions and SaaS tools., Excellent communication and interpersonal skills to build relationships with clients., Proven ability to manage projects and drive customer success initiatives..

Key responsibilities:

Act as a trusted advisor to customers, helping them define success and create a roadmap.

Manage customer journeys to ensure they stay on track and engaged.

Implement and optimize technology solutions for smooth adoption.

Onboard and project manage the implementation of transformative technology for enhanced customer experience.

Job description

About Penbrothers:

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the client:

The client is a rapidly growing customer experience solutions provider focused on making high-quality support systems accessible to organizations of all sizes and industries. By blending scalable SaaS tools with expert-led services, they help teams quickly and effectively set up, optimize, and expand their customer support operations. Their model eliminates the usual complexity and cost barriers, offering a seamless path to delivering exceptional service.

With a mission to transform how support is delivered across sectors—including business, non-profit, and government—the client provides both the technology and hands-on guidance needed to ensure long-term success. They’re continuously expanding and seeking passionate professionals who are eager to make a real impact in the customer experience space.

Responsibilities:

Be the trusted advisor – Work closely with customers to define success and create a clear roadmap to get there.
Own their journey – Manage the path to success, keeping customers on track and engaged.
Execute with impact – Implement and optimize technology alongside customers, ensuring smooth adoption.
Be hands-on – Roll up your sleeves to configure, customize, and integrate solutions that drive real results.
Drive transformation – Onboard, project manage, and implement game-changing technology that elevates customer experience.

Required profile