Offer summary

Qualifications:

High School diploma or equivalent is required., Experience with multi-line telephone systems is preferred., Must have good communication and computer skills, especially in Microsoft Word., Professional appearance and courteous demeanor are essential..

Key responsibilities:

Answer and direct incoming calls and visitors in a friendly manner.

Maintain logs, messages, and the Welcome Board accurately.

Assist with correspondence, reports, and fax communications.

Provide excellent customer service and support to clients and staff.

Job description

Job Details

Job Location: Phoenix - PHOENIX, AZ

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Day

Job Category: Commercial Lines Support

Description

SUMMARY:

The Receptionist answers the telephone lines, greets clients and visitors, receives and transmits messages, and maintains the professional image of the agency to callers and visitors.

ESSENTIAL FUNCTIONS:

Handle incoming calls and visitors, provide assistance and information as required, and connect caller/visitor with the desired party in a friendly, courteous, and cheerful manner
Also maintains the in and out log and Welcome Board. Answer client inquiries or direct the inquiry to the person best able to handle
Distribute incoming fax messages. Record and forward accurate messages. Retrieve overnight messages
Type correspondence, reports, and other documents as requested
Send outgoing faxes as requested
Perform all actions relating to the public, customers, and companies in a manner that will avoid issues involving potential errors and omissions
Participate in seminars and other training for knowledge and skill development
Perform other duties as requested

ADDITIONAL RESPONSIBILITIES:

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to operate a multi-line telephone system
Must have a neat and professional appearance and demonstrate effective telephone etiquette
Should be friendly, courteous, organized, and enjoy dealing with people
Must have good oral communications skills and demonstrated computer skills (particularly Microsoft Word.)
Must be a team player and be willing to find win-win solutions for our customers, companies, and agencies
Ability to work within a fast paced, changing priority environment
Self-motivated, with the initiative to prioritize and be self-directed
Regular and punctual attendance is required
Ability to communicate effectively, both verbally, and in writing
Excellent interpersonal skills, with the ability to interact effectively with both colleagues, and managers, across all levels
Ability to promote, and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency
Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

QUALIFICATIONS:

Prior office experience with the multi-line telephone systems
High School diploma or equivalent
Adherence to Company policies and procedures
Ability to fulfill job responsibilities through acceptable attendance

WORKING CONDITIONS AND REASONABLE ACCOMMODATIONS:

Fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
Ability to lift up to 20 pounds occasionally
Requires operation of a computer workstation, including keyboard and video display
All requirements may be modified to reasonably accommodate physical or mental impairment

Required profile