Offer summary

Qualifications:

5+ years of experience in a customer-facing role, preferably in account management or customer success., Strong understanding of cloud-based software solutions, especially in a municipal context., Excellent verbal and written communication skills for effective stakeholder engagement., Proactive and empathetic approach to client service with the ability to work collaboratively..

Key responsibilities:

Foster and maintain strong relationships with existing clients to ensure their needs are met.

Guide clients through the migration to cloud-based software solutions and ensure they derive value from the services.

Collaborate with internal teams to facilitate seamless client transitions and provide feedback on client experiences.

Educate clients on the capabilities of cloud solutions and regularly update them on new features and enhancements.

Job description

Account Manager - Remote

Who Are We Looking For?

BS&A Software, a leader in municipal software solutions, is seeking an Account Manager. Our ideal candidate understands the nuances of local government operations and is passionate about providing exceptional service to our existing customer base. With our company's dedication to evolving and user-centric software, we require a professional adept in maintaining and deepening client relationships, ensuring successful adoption of our latest Cloud-Based offerings.

Position: Account Manager - Remote

What You'll Do:

Foster enduring relationships with our current clients, ensuring their needs are met and exceeded.
Guide customers through the migration process from license and maintenance agreements to our new cloud-based software solutions.
Ensure customers are deriving value from payment processing functionality in collaboration with payment processing partners
Collaborate with internal teams to ensure seamless client transitions and to provide feedback on client needs and experiences
Develop tailored strategies to enhance client satisfaction and retention
Educate and support clients on the full capabilities of our cloud solutions, enhancing their experience and optimizing their operations
Maintain accurate and up-to-date client records, using CRM tools like Salesforce to track progress and identify opportunities for additional support
Participate in client meetings, webinars, and workshops to stay connected and address any client concerns or questions
Regularly update clients on new features and enhancements to our software, ensuring they leverage the full potential of our solutions
Ability to manage stress and anxiety levels in complex and fast paced environments

What You'll Need:

5+ years of experience (ideally) in customer facing role, preferably account management or customer success in the software or governmental sector.
Proven track record of maintaining and growing client relationships
Strong understanding of cloud-based software solutions and their implementation in a municipal context
Excellent communication skills, both verbal and written, with the ability to engage effectively with various stakeholders
A proactive and empathetic approach to client service
Ability to work collaboratively with cross-functional teams
Willingness to travel occasionally (20% of the time) for client meetings and presentations

Why BS&A Software?

Competitive salary, commission, and bonus structure
Comprehensive benefits package, including health insurance and 401K
Generous PTO policy
A culture that values diversity, inclusion, and balance
Continuous learning and development opportunities
A supportive and collaborative working environment with opportunities for career growth

How to Apply

If you’re a customer-obsessed professional ready to make a significant impact, we invite you to apply! BS&A Software is proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace.

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