Account Supervisor

Description

ABOUT US: 

Fusion92 is building the future of marketing through an unparalleled, data-driven approach to solving our clients' toughest problems. We call ourselves a Marketing Transformation Partner for clients, as through a culture of curiosity, fearlessness, teamwork and leadership, we turn our expertise toward creating new paths forward where our services and technology together unlock unprecedented growth. 

We’re an independent, national enterprise based in Chicago with hubs in Detroit, Austin and Denver. Fusion92 is committed to a diverse, equitable, inclusive workplace that drives a positive impact in our global community.  

We are experts across every field and discipline in marketing. 

Fusion92 is for those who are obsessed with curiosity and innovation. We unite data scientists, media buyers, copywriters, technologists, developers, consultants, coders, UX/UI specialists, designers, strategists, producers, operations pros and more to deliver real results and to give answers to the unanswerable.  

We launch products, we have patented innovations, we create award-winning ideas — we transform businesses. We are dreamers and doers, and we are ready for you to join us. 

Our difference is our people. That's where you come in. 

If you're curious and looking for a remote-flexible, integrated team where you can fearlessly collaborate and deliver best-in-class work, join us! 

JOB SUMMARY: 

As an Account Supervisor at Fusion92, you’ll play a pivotal role in leading client relationships and driving results across high-performing marketing campaigns. This position is built for a strategic thinker and detail-oriented doer who thrives in a fast-paced environment and understands how to connect data-driven performance with bold, creative execution. 

In this role, you'll oversee multi-channel campaign planning and execution, including paid media, search, social, and conversion-focused initiatives. You’ll serve as the day-to-day lead for client communication, ensuring timelines, deliverables, and performance KPIs are met while partnering closely with internal teams including Media, Creative, Data Science, and Strategy. Whether it’s launching a full-funnel digital campaign or optimizing lead generation efforts, you’ll bring clarity, collaboration, and strategic insight to every touchpoint. 

This is a great opportunity for someone with strong client management experience, a passion for performance marketing, and the ability to lead integrated efforts that drive measurable business outcomes.  

Bringing our core values — Curiosity, Fearlessness, Teamwork and Leadership — to life will be critical to the success of this individual. 

Location: 

Candidates must be located in Illinois, Texas, Colorado, or Michigan. For individuals based in our Michigan and Illinois locations, this will be a hybrid role, requiring both in-office and remote work. For candidates in Texas and Colorado, this position will be fully remote. 

GENERAL RESPONSIBILITIES: 

• Develop and implement strategic plans for client accounts, including campaign objectives and budgets. 
• Manage high-value client relationships, address complex issues, and build trusted relationships. 
• Oversee the execution of marketing campaigns, ensuring alignment with client goals and timely delivery. 
• Coordinate with internal teams to ensure effective collaboration on client projects. 
• Monitor and report on campaign performance, developing recommendations for improvements. 
• Evaluate and improve team processes and workflows to enhance efficiency. 
• Develop and present strategic proposals and performance reports to clients. 
• Address and resolve any escalations or issues raised by clients or team members. 
• Track and manage project milestones, ensuring adherence to deadlines and budgets. 
• Foster a culture of growth, collaboration, and high performance within the team. 
• Maintain knowledge of industry trends and best practices to drive innovation. 
• Support the development of new business opportunities and client growth strategies. 
• Ensure high levels of client satisfaction and quality of service. 

Requirements

KNOWLEDGE/SKILLS/ATTRIBUTES REQUIRED: 

• 4-6 years of experience in account management or client services, with experience in team supervision. 
• Proficiency in project management tools (e.g., Jira, Confluence). 
• Strong leadership and team management skills. 
• Excellent communication and problem-solving abilities. 
• Ability to develop and implement strategic plans and processes. 
• Proficiency in analyzing data and developing actionable insights. 
• Strong organizational and time-management skills. 
• Prior knowledge in overseeing client budgets, SOWs, and forecasting.  
• Prior experience in interpreting performance metrics to guide optimization.  

The hiring range for this discipline within our industry is $60,000 to $90,000. Where an employee is paid within this range will depend on multiple factors including, but not limited to location, years of experience, education, internal pay structure, and other contributing factors. 

Disclaimer: All qualified candidates will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.  

We want to remind all job seekers to be aware of phishing scams when applying for roles online. Always verify email addresses align with the company domain before responding and be especially vigilant before sharing personal information. 

Our communication will *always* originate from a fusion92.com address and career-related correspondence will specifically come from recruitment@fusion92.com or from a member of our talent team with an email ending in fusion92.com. 

BE AWARE of emails coming from domains such as @Fusion92recruit.com or others that are not specifically someone@fusion92.com. When in doubt, reach out to recruitment@fusion92.com to confirm if the communication in question is in fact from our team.