Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Experience in customer service, preferably in tech or social networking., Exceptional communication and interpersonal skills focused on customer satisfaction., Strong problem-solving abilities and capacity to handle stressful situations..

Key responsibilities:

Offer exceptional customer support to Italian-speaking users of dating and social networking apps.

Assist users with questions regarding app features, account management, and safety concerns.

Resolve complaints and technical issues efficiently, ensuring a satisfying customer experience.

Collaborate with the product team to relay user feedback and suggest improvements.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for an Italian Speaking Customer Support representative for our Dating & Social Networking Apps Department. True to our motto 'With a new dawn comes your Next Job!', we specialize in connecting talented individuals with dynamic career opportunities in various sectors, including technology and social platforms. In this influential role, you will provide comprehensive support to Italian-speaking users, assisting them with inquiries, resolving issues, and ensuring they have a positive experience using our dating and social networking products. If you are passionate about customer service and looking to be part of a vibrant and engaging industry, we invite you to apply!

Responsibilities

Offer exceptional customer support to Italian-speaking users of dating and social networking apps.
Assist users with questions regarding app features, account management, and safety concerns.
Resolve complaints and technical issues efficiently, ensuring a satisfying customer experience.
Maintain accurate records of customer interactions and feedback to improve service offerings.
Collaborate with the product team to relay user feedback and suggest improvements.
Stay updated on app updates and industry trends to provide knowledgeable assistance.
Contribute to maintaining a positive and inclusive user community.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in customer service, preferably within the tech, app, or social networking sector.
Exceptional communication and interpersonal skills focused on customer satisfaction.
Strong problem-solving abilities and the capacity to handle stressful situations with professionalism.
Familiarity with customer support systems and tools is a plus.
Ability to work autonomously in a remote environment while managing time effectively.
A genuine enthusiasm for helping users navigate social networking platforms and dating apps.

Benefits