Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Experience in customer service roles, especially in automotive, finance, or leasing sectors., Strong communication and interpersonal skills focused on customer experience., Exceptional problem-solving skills and familiarity with customer support software..

Key responsibilities:

Provide outstanding customer support to Italian-speaking clients in car leasing and financing.

Assist customers with inquiries about leasing options and financing plans.

Resolve customer concerns effectively to ensure satisfaction.

Maintain detailed records of customer interactions and collaborate with team members.

Job description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for an Italian Speaking Customer Support representative for our Car Leasing & Financing Department. Upholding our motto 'With a new dawn comes your Next Job!', we are dedicated to connecting exceptional talent with leading companies across a variety of industries. In this role, you will engage with Italian-speaking clients, assisting them with inquiries and providing support related to car leasing and financing options. Your contributions will be essential in ensuring that customers have a seamless experience and receive the guidance they need to make informed decisions regarding their vehicle financing. If you're enthusiastic about customer service in the automotive sector, we invite you to apply!

Responsibilities

Provide outstanding customer support to Italian-speaking clients within the car leasing and financing department.
Assist customers with inquiries regarding leasing options, financing plans, and related services.
Resolve customer concerns and complaints effectively, ensuring customer satisfaction.
Maintain detailed records of customer interactions and update the CRM system accordingly.
Collaborate with team members and other departments to enhance service delivery and customer experience.
Stay current with product knowledge and company offerings to offer accurate information to clients.
Identify trends in customer feedback and suggest improvements to enhance services.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in customer service roles, particularly in the automotive, finance, or leasing sectors.
Strong communication and interpersonal skills with a focus on delivering a positive customer experience.
Exceptional problem-solving skills and the ability to manage complex issues.
Familiarity with customer support software and CRM systems is a plus.
Ability to work collaboratively in a team and independently in a remote setting.
A commitment to providing excellent customer support and maintaining high service standards.

Benefits