Senior Strategic Business Associate

Vonage Communications API:

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters:

Take on a pivotal role at the forefront of “outside-in” innovation, where you’ll shape the future of the Network API ecosystem. As a Business Development Specialist in the Strategic Business Development team, you will help to identify and unlock new use cases and opportunities with leading customers and partners, driving transformative solutions as we look to establish the network API space. Leveraging your consultative acumen and exceptional communication skills, you’ll empower customers to embrace innovative products and realize tangible value.

This is a bold new direction for our business, demanding individuals who thrive in dynamic environments and are adept at fostering high-impact relationships across internal teams and external stakeholders. Your ability to navigate complexity, influence decision-making, and deliver measurable outcomes will be key to achieving success for our customers and positioning the organization as a leader in innovation.

Your key responsibilities:

• Support production of pitch material targeting lead customers and partners to maximize end-to-end value creation for both operators and enterprises.
• Help to structure and produce material to facilitate discussions with the customer (e.g., potential areas to collaborate on; and synthesize and align on the key pain points and eventually the problem statement).
• Carry out data gathering and interviews with the customer to support design of solution concepts and its key attributes; and articulate and illustrate customer / developer success.
• Apply structure to the idea, defining business rationale and value argumentation, and testing for strategic fit, business viability and technical feasibility.
• Support engagements with product teams, solution engineers, and technical subject matter experts to conduct a thorough technical feasibility assessment.
• Support engagements with existing and new partners to address any capability gaps to bring idea / solution to fruition.
• Assist in analyzing commercial and GTM flows to drive triple-win scenarios for Vonage, partners, and customers.
• Conduct analysis to help develop new innovative business / commercial models that drives value-based pricing for maximum value creation.
• Act as business consultants from initiation through industrialization stages.
• Prepare detailed handover material.

What you’ll bring:

• Business and Commercial Acumen: Excellent problem-solving skills including problem structuring, solutioning, and making recommendations.
• Analytical skills: Solid analytic ability including structuring and maintaining financial models and performing advanced Excel analysis.
• Consultative Selling: Demonstrated ability to craft compelling narratives and data-driven business cases that secure stakeholder buy-in and illustrate clear value argumentation.
• Complex Stakeholder Management: Ability to influence and build strong relationships across diverse internal and external teams to drive alignment and results.
• Communication Excellence: Exceptional storytelling, presentation, and negotiation skills to clearly articulate complex ideas and solutions.
• Results-Oriented Mindset: Focused on delivering measurable outcomes, ensuring both customer success and organizational growth.

Lastly, a nice to have would be familiarity with the Network API landscape, including emerging trends, technological capabilities, and market drivers - but any experience in the CPaaS/Communication API space would also be hugely advantageous.

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