German Speaking Customer Service for Online Travel & Tour Packages Department

Patrique Mercier Recruitment PT is excited to present a unique opportunity for a German Speaking Customer Service Representative in the Online Travel & Tour Packages Department. In this role, you will support customers in planning their dream vacations by providing exceptional service and assistance. Your expertise will help German-speaking travelers navigate a wide array of travel and tour packages, ensuring that their experiences are memorable and hassle-free. If you have a passion for travel and enjoy helping people create unforgettable experiences, we would love for you to join our team!

Key Responsibilities

• Provide high-quality customer support in German, assisting clients with inquiries about travel and tour packages.
• Help customers with bookings, changes, and cancellations, ensuring a seamless travel experience.
• Document all customer interactions meticulously, maintaining accurate records for quality assurance and feedback.
• Collaborate with suppliers and internal teams to resolve complex inquiries or issues related to travel logistics.
• Stay informed about travel trends, packages, and promotions to offer relevant options to customers.
• Engage proactively with customers, providing personalized service that enhances their journey planning.
• Participate in training sessions to improve product knowledge and customer service skills consistently.

Requirements

• Fluency in German and strong communication skills in English, both written and spoken.
• Previous experience in customer service, particularly in the travel or tourism sector, is highly valued.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Strong interpersonal skills to engage effectively with diverse customers and understand their travel needs.
• Able to manage multiple tasks efficiently in a fast-paced remote work environment.
• Attention to detail and strong organizational skills for accurate record-keeping.
• A genuine passion for travel and helping others experience the best of what the world has to offer.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors