Offer summary

Qualifications:

Fluency in German and strong communication skills in English, both written and spoken., Previous experience in customer service, particularly in the travel or tourism sector., Excellent problem-solving abilities with a focus on customer satisfaction., Strong interpersonal skills and attention to detail for effective customer engagement..

Key responsibilities:

Provide high-quality customer support in German for travel and tour package inquiries.

Assist customers with bookings, changes, and cancellations to ensure a seamless experience.

Document all customer interactions meticulously for quality assurance.

Collaborate with suppliers and internal teams to resolve complex travel logistics inquiries.

Job description

Patrique Mercier Recruitment PT is excited to present a unique opportunity for a German Speaking Customer Service Representative in the Online Travel & Tour Packages Department. In this role, you will support customers in planning their dream vacations by providing exceptional service and assistance. Your expertise will help German-speaking travelers navigate a wide array of travel and tour packages, ensuring that their experiences are memorable and hassle-free. If you have a passion for travel and enjoy helping people create unforgettable experiences, we would love for you to join our team!

Key Responsibilities

Provide high-quality customer support in German, assisting clients with inquiries about travel and tour packages.
Help customers with bookings, changes, and cancellations, ensuring a seamless travel experience.
Document all customer interactions meticulously, maintaining accurate records for quality assurance and feedback.
Collaborate with suppliers and internal teams to resolve complex inquiries or issues related to travel logistics.
Stay informed about travel trends, packages, and promotions to offer relevant options to customers.
Engage proactively with customers, providing personalized service that enhances their journey planning.
Participate in training sessions to improve product knowledge and customer service skills consistently.

Requirements

Fluency in German and strong communication skills in English, both written and spoken.
Previous experience in customer service, particularly in the travel or tourism sector, is highly valued.
Excellent problem-solving abilities with a focus on customer satisfaction.
Strong interpersonal skills to engage effectively with diverse customers and understand their travel needs.
Able to manage multiple tasks efficiently in a fast-paced remote work environment.
Attention to detail and strong organizational skills for accurate record-keeping.
A genuine passion for travel and helping others experience the best of what the world has to offer.

Benefits