Learning & Development Program Coordinator

Description

Qualifications

Education:

• High school diploma, GED or equivalent required. Certificate or Associates degree in education, management, business administration, or related field or equivalent combination of education and experience preferred.

Experience:

• Contact center experience required.
• Learning & Development (Training) experience required.
• Previous leadership experience preferred.
• Experience working with persons who are blind or visually impaired preferred.

Demonstrated Knowledge and Skills:

• Effective relationship-building, leadership, and interpersonal skills.
• Detail oriented with strong problem-solving and critical thinking skills.
• Ability to work under pressure and meet deadlines.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to work with a variety of personalities and styles.
• Ability to gather data, monitor processes and seek continuous improvement opportunities.
• Ability to communicate professionally, both orally and in writing, with a service-oriented approach, sometimes under stressful circumstances.
• Must exercise good judgment.
• Capable of working with a variety of personalities and leadership styles
• Training program design experience preferred.
• Proficiency in using assistive technology for the blind and visually impaired is preferred.
• Proficient in business English, spelling, punctuation, and grammar.
• Fluency in Spanish and Creole, a plus.
• Ability to communicate clearly, concisely, and understandably, and listen attentively to others.
• Highly computer literate with proficiency in computer software applications such as Microsoft Word, Excel, Access, PowerPoint, and other related business and communication tools.
• Ability to gather and interpret data, monitor processes, and seek continuous improvement opportunities.
• Ability to maintain strict confidentiality of sensitive information.

Physical Demands:

• Typical office environment with infrequent lifting, carrying, pushing, and pulling of objects and materials up to 15 lbs.
• Prolong periods at a workstation with prolonged gazing at a computer screen
• Prolonged periods of listening, requiring the ability to perceive and discriminate sounds.
• Frequent placing and turning motions, such as sorting, filing, and retrieving
• Frequent twisting or bending at the waist or reaching overhead
• Extended periods of oral communication.
• Read/access forms, instructions, and technical information. Will be working under tight deadlines.

Requirements:

• Must pass Level II background check
• Flexible Schedule Ability to work flexible hours as needed.

For employees living with visual impairments, you must provide documentation from a physician of legal blindness. Legal blindness is defined as: "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees." These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.

The employment policy of Lighthouse Central Florida and Lighthouse Works is to provide equal opportunity to all persons. Our company, therefore, has committed to equal employment opportunity through a positive and continuing affirmative action program. Lighthouse Central Florida and Lighthouse Works will recruit, hire, train, and promote qualified individuals in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military, and veteran status, or disability.

All descriptions have been reviewed to ensure that only essential functions and primary duties have been included. Requirements, skills, and abilities have been determined to be the minimal standards required to perform the positions successfully. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and conditions may be assigned by supervisors as deemed appropriate.

The Americans with Disabilities Act may modify requirements to reasonably accommodate disabled individuals. However, no accommodations will be made that may pose serious health or safety risks to the employee or others or impose undue hardships on the organization.