Offer summary

Qualifications:

Relevant Master’s degree or equivalent qualification in Psychology or Social Work, Registration with the relevant professional body within Israel, Minimum of 2 years post-masters working experience, Ability to provide counselling within a short-term framework and case management..

Key responsibilities:

Provide the first point of contact for employees accessing Lyra Israel

Deliver services to callers in a professional and respectful manner

Accurately capture all information on the database for clinical management

Adhere to clinical protocols and operational standards set by the Clinical and Operations Manager.

Job description

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

Lyra Israel is looking to appoint permanent Clinical Consultants to provide high quality counselling and clinical case management services to our Workforce Mental Health (WFMH) international clients based in Israel.

The primary objective of this role will be to provide short term telephonic counselling and case management of service users and ensure that the most effective and professional care is provided to our customer base.

The role is a permanent five (5) day a week role and is location independent.

Key Responsibilities:

To provide the first point of contact for employees accessing Lyra Israel

To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical and Operations Manager

To accurately capture all information on the database pertinent to the clinical management of the case

To adhere to all clinical protocols, standards, and procedures as laid out by the Clinical and Operations Manager

To adhere to the operational standards as set out by Clinical and Operations Manager

Qualifications:

Relevant Master’s degree or equivalent qualification in Psychology or Social Work

Registration with the relevant professional body within Israel

Minimum of 2 years post-masters working experience

Able to provide counselling within a short-term framework and case management

Preference will be given to candidates that have a background and working experience in the EAP field.

About You:

Computer literacy & ability to type fast

Bilingualism (English and Hebrew) is an asset. Ability to counsel in Arabic will be a benefit.

Ability to effectively merge Clinical and EAP focus

Client service orientation

Articulate

Good telephone manner and ability to provide telephonic therapy

Good Clinical understanding and ability to manage risk

Good time management ability

Ability to work within a team

Ability to work well under pressure

Business and commercial awareness

The Lyra Israel clinical operations will be provided 24 hours a day and therefore will require that the position be shift based. The initial phase of the operations will be based on standard working hours but these requirements will change in time.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

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