Offer summary

Qualifications:

Bachelor’s degree in Business, Marketing, Operations, or a related field., 1–3 years of experience in project coordination or operations, preferably in CPG, retail tech, or merchandising., Strong attention to detail, multitasking ability, and organizational skills., Excellent communication and stakeholder management abilities..

Key responsibilities:

Coordinate the setup, launch, and tracking of SBM programs across multiple retail locations or markets.

Liaise with cross-functional stakeholders to ensure alignment and progress.

Maintain detailed project documentation including timelines and client-facing deliverables.

Manage and monitor campaign performance, including signal quality and compliance metrics.

Job description

This position is fully remote and available for applicants living in countries in Central America and Mexico, including Guatemala, Honduras, El Salvador, Costa Rica, and Panama.

Please submit your resume in English.

Job Summary:

As a Project Coordinator for Signal-Based Merchandising (SBM) at Trax, you will play a key
role in supporting the successful planning, execution, and delivery of SBM programs across key
retail markets. This role involves close collaboration with internal teams (Data, Ops, Tech, Client
Success) and external partners to ensure smooth onboarding, performance monitoring, and issue
resolution of ongoing SBM campaigns.

Key Responsibilities:

Coordinate the setup, launch, and tracking of SBM programs across multiple retail locations or markets.
Liaise with cross-functional stakeholders including Client Services, Retail Operations, Tech Support, and Data Science to ensure alignment and progress.
Maintain detailed project documentation including timelines, trackers, and client-facing deliverables.
Ensure task assignments and deliverables are completed on time and escalate risks proactively.
Support internal and external communication by preparing reports, meeting agendas, minutes, and follow-ups.
Manage and monitor campaign performance, including signal quality, compliance metrics, and intervention timelines.
Assist in issue triage and troubleshooting, engaging appropriate teams for resolution (e.g., signal drops, photo failures, app issues).
Support vendor and field team coordination when new outlets or routes are activated.
Contribute to process improvement initiatives and share feedback to refine SBM workflows.

Qualifications:

Bachelor’s degree in Business, Marketing, Operations, or a related field.
English: 100% (C1-C2)
1–3 years of experience in project coordination or operations, preferably in CPG, retail tech, or merchandising.
Familiarity with retail execution, merchandising practices, and/or image recognition platforms is a strong plus.
Proficiency in MS Office; experience with Excel, Monday.com, or Salesforce is a plus.
Strong attention to detail, multitasking ability, and organizational skills.
Excellent communication and stakeholder management abilities.
Comfort working in a fast-paced, data-driven environment with global teams.

WHO WE ARE?

Trax Retail is one of the fastest-growing retail merchandising companies in the world. Survey Merchandisers complete more than 90,000 store visits each month, including shelf audits, restocking, planogram maintenance, display assembly, product demos, brand representation, and resets. Merchandisers enjoy flexible schedules, working in a fast-paced environment, and helping great brands improve their in-store execution. Trax Retail not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

Alia Services is one of the renowned recruitment and payroll services companies that operate remotely. We offer one-window solutions for entrepreneurs, small-medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast paced recruitment process.

WHAT DO WE PROVIDE?

Full time positions with the potential for overtime.
100% remote positions.
Competitive compensation package.
An inclusive, fast pace exciting environment culture offering accelerated professional growth.
1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
Opportunities for cross-functional development.

HOW ARE WE DIFFERENT?

Historically, outsourcing companies have valued profit over people and compensated for high turnover by underpaying employees. We want to change that. Alia Services not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.

Diversity, Equity, and Inclusion are more than a commitment for Alia Services-- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes you. Be who you are at Alia Services.

Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled.

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