Strategic Sourcing Manager – IT Hardware

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Responsibilities:   

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• Category Management and Contract Execution: Partner with internal (commercial and technical) stakeholders on clarifying short and long-term IT hardware, IaaS, and global support/maintenance sourcing requirements whilst leading the development of supplier negotiation strategies. Own opportunity assessment and initiation through contract execution.  
• Supplier Relationship Management: Lead commercial and contractual requirements across ServiceNow’s IT Hardware supplier profile. Craft unique supplier strategies that align to stakeholders’ requirements.
• RFx Management: Supplier interface for all RFI, RFP and RFQs. Conduct proper TCO Modeling of RFx proposals, present RFx results to stakeholders, and drive towards the closure of a sourcing decision.
• Competitive Benchmarking and Market Research: Stay up to date on IT Hardware and IaaS market dynamics to ensure Category is properly managed. Guide stakeholders on changes in market dynamics.
• Sustainability Initiatives: Collaborate with internal Sustainability teams to support Sustainability requirements with suppliers. Drive suppliers towards improving Sustainability efforts.
• Monitor and forecast upcoming levels of demand. 
• Actively seek out industry knowledge through research, trade shows, conferences and online training, establishing yourself as a trusted advisor
• Manage, advise, and engage in the sourcing and contracting processes in the IT Hardware, IaaS and Hardware and Software Maintenance and Support categories.
• Conduct supplier analysis, evaluate potential suppliers, and support the overall supplier qualification process.
• Drive best value supplier selection to drive year over year savings on over $600M spend.
• Develop and create sourcing plans and hardware category strategies, requests for proposal, and other sourcing strategies. 

To be successful in this role you have:

• 7+ years of sourcing experience within the IT hardware, IaaS, and global support/maintenance services categories, preparing cost models, negotiating with suppliers, and presenting recommendations to stakeholders and Executive Leadership.
• Experience working with industry leading suppliers such as Dell, Cisco, Juniper, IBM, Apple, Lenovo and value-added resellers, etc.
• Experience working within the client and peripherals/consumables sourcing category.
• Knowledge of hardware leasing (i.e., printers, MFP devices, laptops, etc.)
• Knowledge of purchasing and supply chain processes, with an analytical and results focused approach.
• Partner with key stakeholders to ensure clear requirements documentation
• Experience with RFx processes, contract process, and sourcing best practices.
• Strong negotiations skills with a track record of crafting negotiation strategies and achieving optimal results.
• First-class professional and interpersonal communication skills for collaboration with internal and external relationships at all levels and across all cross-functional disciplines.
• Excellent organization and time management skills to oversee concurrent projects, tasks, and deadlines.
• Have demonstrated success in developing and implementing strategy, governance, and structure in a rapidly changing environment.

For positions in this location, we offer a base pay of $112,200 - $196,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.