Offer summary

Qualifications:

Strong interest in payroll processes and customer care., Excellent communication skills, both written and verbal., Impeccable attention to detail and ability to multitask., Tech-savvy with the ability to learn software applications quickly..

Key responsibilities:

Provide exceptional email and phone support to clients regarding payroll software.

Research and resolve complex payroll inquiries and issues.

Assist clients in integrating and utilizing the payroll software effectively.

Ensure compliance with tax liabilities and set up benefit deductions.

Job description

Please Note: This is a remote position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

Essential Job Duties

Our Payroll Support Team is a fantastic group of caring and authentic people. We thrive on open and genuine connections with others! We love our clients and want them to feel successful and empowered to elevate the payroll experience at their own company. As a Client Support Specialist for our Payroll Product, you'll have the opportunity to work on the forefront, supporting our payroll software and serving as the primary contact for small and medium-sized business clients across various industries. You'll be able to hone your troubleshooting skills, multitask effectively, and balance multiple projects while being a positive influence for businesses.

Sounds pretty cool, right? Let's dive into the day-to-day responsibilities.

You will:

Provide exceptional email and phone support for customers that love our software
Provide solutions to questions regarding deductions, garnishments, the BambooHR payroll software, etc. (if you don’t already know this, don’t worry, we’ll teach you!)
Research solutions to challenging problems our clients face
Help clients integrate and utilize the software in the best way possible
Do your best, focused work, Monday through Friday (no weekends!)

What You Need to Get the Job Done

In the Payroll Support role, you will engage in extensive client interactions, providing expert guidance on payroll processing, ensuring compliance with tax liabilities, and setting up benefit deductions. Your ability to troubleshoot software issues will be crucial in delivering seamless support to our clients. This position requires keen attention to detail and a commitment to meeting performance metrics, as you will be the primary point of contact for resolving complex payroll inquiries. Your expertise will help clients navigate the intricacies of our payroll system, ensuring their operations run smoothly and efficiently. If you are passionate about delivering exceptional client service and have a strong interest in payroll processes, this is the role for you.

Here’s what we’re looking for:

Enjoy engaging in phone conversations for up to 6 hours a day.
Demonstrate a passion for customer care and the ability to ensure high levels of client satisfaction.
Show a desire to learn payroll; prior experience is welcome but not required.
Communicate clearly and concisely in both written and verbal forms.
Exhibit impeccable attention to detail.
Be tech-savvy and able to learn various software applications quickly.
The ability to multi-task throughout your day is needed.
Type at a speed of 60+ words per minute.
You're available for in-office training during your training/ramping period (which takes approx. 16 weeks, dependent on performance), before choosing between in-office or remote work

What You'll Love About Us

A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
Comprehensive health, life, and disability insurance
Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
401k plans with up to 6% company match
$2000 Paid-Paid Vacation bonus
EAP through Headspace
Check out all our benefits that benefit you

About Us

At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer--M/F/D/V
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