Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer support, preferably in digital platforms or the freelance industry., Strong communication and interpersonal skills., Detail-oriented with strong organizational skills..

Key responsibilities:

Deliver outstanding customer support in German for inquiries related to virtual job and freelance platforms.

Troubleshoot issues and provide timely solutions to clients.

Assist users with navigating the platform and optimizing their profiles.

Document customer interactions accurately in the support system.

Job description

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a German Speaking Customer Support representative to join the Virtual Job & Freelance Platforms Department. This role is designed for individuals who are passionate about assisting professionals in navigating the evolving landscape of freelance work and virtual job opportunities.

As a member of this team, you will provide exceptional support to German-speaking clients seeking guidance on platform features, job listings, and best practices for securing freelance work. Your communication skills and commitment to customer satisfaction will help users maximize their experience on the platform.

Work in a dynamic and supportive environment where you can make a meaningful difference in the freelance community while enjoying the flexibility that remote work provides. Join us to empower professionals to thrive in their careers!

Responsibilities

Deliver outstanding customer support in German for inquiries related to virtual job and freelance platforms
Troubleshoot issues and provide timely solutions to clients
Assist users with navigating the platform and optimizing their profiles
Document customer interactions accurately in the support system
Collaborate with team members to enhance user experience and service efficiency
Stay informed about industry trends and freelance opportunities

Requirements

Fluency in German and English, both written and spoken
Experience in customer support, preferably in digital platforms or the freelance industry
Strong communication and interpersonal skills
Ability to problem-solve and handle customer inquiries effectively
Detail-oriented with strong organizational skills
A good understanding of what freelance work entails is a plus
Ability to work autonomously in a remote environment
Positive attitude with a dedication to enhancing the customer experience

Benefits

Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)

Required profile