Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Experience in customer service, preferably in digital or freelance sectors., Strong communication skills focused on user experience., Problem-solving abilities to handle challenging situations..

Key responsibilities:

Provide exceptional customer support to Italian-speaking clients.

Assist users with inquiries related to platform functionalities and account management.

Resolve client complaints efficiently to maintain high satisfaction levels.

Record customer interactions and collaborate with other departments for service improvement.

Job description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for an Italian Speaking Customer Support representative for our Virtual Job & Freelance Platforms Department. Embracing the motto 'With a new dawn comes your Next Job!', we are dedicated to connecting exceptional talent with leading companies across diverse industries. In this role, you will provide top-tier support to Italian-speaking users of virtual job and freelance platforms, helping them navigate the services, resolve issues, and enhance their overall experience. If you have a knack for customer service and are enthusiastic about the gig economy, we invite you to join our team!

Responsibilities

Provide exceptional customer support to Italian-speaking clients using virtual job and freelance platforms.
Assist users with inquiries related to platform functionalities, account management, and job postings.
Resolve client complaints and issues efficiently, maintaining high customer satisfaction levels.
Record and document customer interactions, providing insights for service improvement.
Collaborate with other departments to ensure a smooth user experience across platforms.
Stay informed about platform updates and features to offer accurate assistance.
Engage with clients positively to foster a supportive and productive community.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in customer service, especially within the digital or freelance sectors, is preferred.
Strong communication skills and a focus on creating a positive user experience.
Problem-solving abilities, with the capacity to handle challenging situations gracefully.
Familiarity with customer support tools and platforms is advantageous.
Ability to work effectively in a remote environment while managing time efficiently.
A keen interest in virtual job markets and the freelance economy.

Benefits