Offer summary

Qualifications:

High School Diploma or equivalent required, college degree preferred., Demonstrably superb verbal and written communication skills., B2B Sales experience preferred, though not required., Strong interpersonal skills and ability to work both in a team and autonomously..

Key responsibilities:

Generate and qualify leads through various communication channels to grow existing customers and acquire new ones.

Maintain thorough documentation of all sales activities in the CRM system.

Collaborate with sales team members to articulate selling points for specific customers.

Meet or exceed monthly sales goals while applying coaching from managers for improvement.

Job description

Description

Mpathic is a consultative Contact Center solution provider dedicated to employee advancement and customer delight. We are committed to referral- and merit-based recruiting and internal promotion. Mpathic’s purpose is to help enterprises fulfill their mission by delivering superlative managed Contact Center services, to employ technology that reduces customer effort and magnifies humanity, and to treat every encounter with another person as an unrepeatable chance to make their life better.

www.mpathic.com/

Position Overview: Mpathic is seeking Sales Development Representatives (SDRs) to support a market-leading international technology company offering cloud-based fax solutions. SDRs work in a team environment to generate, qualify, and nurture leads to build a robust sales pipeline. This role focuses on proactive outreach, lead qualification to generate monthly recurring revenue to new accounts and upsells. The SDR will leverage strong communication skills, CRM tools, and a secure VPN environment to engage prospects and drive revenue growth in a fast-paced environment.

Key Responsibilities:

Generate and qualify leads through inbound/outbound calling, emailing, SMS, and chat to grow existing customers and acquire new logos.
Maintain consistent, clear, and thorough documentation of all sales activities in the CRM system, adhering to established business processes.
Follow through on all leads until they are qualified, closed, passed to account executives, or properly identified as not viable.
Collaborate with sales team members to understand and articulate selling points for specific customers.
Meet or exceed monthly sales goals.
Actively apply coaching from managers to show consistent improvement in identified areas of opportunity.
Communicate the value of the customer’s offerings, especially in healthcare, highlighting AI-driven tools like and HIPAA-compliant digital faxing solutions.
Perform other duties as assigned.

Requirements

Ability to communicate the need for this resource across various industries, especially in the Healthcare space.
Ability to analyze effective sales & lead development strategies, and coach team to implement these on a consistent basis
Ability to identify decision makers in an external organization
Demonstrably superb verbal and written communication skills.
A habit of empathy, placing the needs of prospective members above other considerations.
B2B Sales experience preferred, though not required.
High School Diploma or equivalent required, college degree preferred.
Strong interpersonal skills, ability to work on a close-knit team and autonomously.
Professional, courteous, and generous work attitude with a desire and ability to learn.
Ability to identify solutions based on established processes and procedures.
Meticulous habits in logging sales interactions via established business processes and tools.
Capacity to effectively drive and manage progress through sales development stages.
Experience working with O365 applications.
Experience working with CRMs and Contact Center platforms preferred.
Dedicated space to work from, with minimal background noise during calls and online meetings.
High speed internet connection and a late model computer.
Must clear all required background checks.
Must be able to provide proof of eligibility to legally work in the United States.