Operations Support Specialist (AOEL)

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time

Responsibilities:

• Compile and prepare monthly business performance reports by gathering data from multiple software systems
  
• Support accounts department with spreadsheet maintenance and basic data entry tasks
  
• Assist with maintaining compliance documentation and checklists
  
• Process and organize job-related documentation and records
  
• Support implementation of new operational systems and processes
  
• Maintain and update standard operating procedures (SOPs)
  
• Assist with scheduling and coordination of meetings
  
• Support secret shopper program administration
  
• Handle basic communication tasks and follow-ups
  
• Assist with documentation of business processes for succession planning
  

Scopes:

• Support for 3 key stakeholders (Damon, Avalon, Lisa) across different operational areas
  
• Focus on compliance and communication tasks, not creative work
  
• Full-time role with initial 6-month evaluation period
  
• Primary responsibility for monthly reporting and data compilation
  
• Support for accounts department focused on basic/repetitive tasks
  
• Involvement in process documentation for succession planning
  
• Handling of routine administrative and operational tasks
  

Requirements

• Strong attention to detail and ability to maintain accurate records
  
• Excellent organizational skills and ability to manage multiple priorities
  
• Proficiency with Microsoft Office suite, especially Excel
  
• Experience with data entry and report compilation
  
• Strong written and verbal communication skills
  
• Ability to work independently and proactively identify improvements
  
• Experience with process documentation and SOP creation
  
• Comfortable learning and working with multiple software systems
  
• Background in administrative or operational support roles
  
• Understanding of basic business processes and workflows
  

Benefits

• Permanent work from home
  

• Immediate hiring
  

• Steady freelance job