Associate, Non-Agency Business Development

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Associate, Non-Agency Business Development will be involved in strategic planning and operational execution, focusing on creating efficiencies to scale production and acquisition of non-agency mortgages.  The Associate, Non-Agency Business Development will collaborate with various departments to design workflows, streamline operations, and drive innovation.  This role conducts thorough post-mortem analyses and leverages feedback loops to foster a culture of continuous improvement.  In addition, this role researches and implements emerging technologies, ensuring CrossCountry remains at the forefront of operational excellence.

Job Responsibilities:

• Design, document, and implement workflows, policies, and processes to streamline operations, improve productivity, and increase the production and acquisition of non-agency mortgages.

• Collaborate with department heads and stakeholders to analyze current workflows and processes across mortgage company departments (e.g., underwriting, processing, servicing) to identify bottlenecks and inefficiencies.

• Conduct post-mortem analyses on completed projects and transactions to identify lessons learned and areas for improvement.

• Establish feedback loops to integrate insights from past performance into future workflows, fostering a state of constant improvement.

• Track and measure the impact of implemented changes using data-driven approaches.

• Research and evaluate emerging technologies and tools that can enhance operational efficiency and improve workflows.

• Partner with the technology team to lead the implementation of selected tools, ensuring seamless integration into existing systems.

• Stay updated on the latest advancements in mortgage technology and operational platforms to maintain a competitive edge.

• Develop and maintain dashboards and reporting tools to provide stakeholders with clear insights into key performance indicators (KPIs).

• Use data to identify inefficiencies, prioritize initiatives, and recommend actionable solutions.

• Engage with individuals at all organizational levels, from front-line staff to C-suite executives, to align priorities and drive consensus between the asset manager and mortgage company.

• Present findings, recommendations, and progress updates in a clear and compelling manner tailored to the audience.

Qualifications and Skills:

• Bachelor’s degree in business, finance, operations, or a related field; advanced degree (MBA or similar), preferred.

• 2-4 years of experience in strategy, operations, consulting, or project management, preferably within financial services, mortgage, or asset management industries.

• Experience collaborating across operational departments (e.g., underwriting, processing, servicing) to implement solutions and achieve results.

• Documented experience researching, implementing, and managing emerging technologies or operational tools.

• High understanding of residential mortgage operations and workflow, with a focus on non-agency mortgage products.

• Excellent analytical skills and a data-driven mindset, with proficiency in tools such as Excel, SQL, Tableau, or similar platforms.

• Exceptional communication and interpersonal skills to collaborate effectively across diverse teams and organizational levels from front-line staff to executive leadership.

• Highly organized, with the ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

• Exceptional relationship building skills to influence stakeholders to achieve alignment with the organization’s strategic objectives.

• Skill in leveraging technology to solve complex problems and improve operational performance.

• Skill in analyzing and connecting diverse components to deliver holistic, forward-thinking solutions.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.