Offer summary

Qualifications:

Experience in a call center or back office/admin role is required., Fluent in English with excellent written communication skills., Strong time management and detail-oriented skills are essential., Understanding of the banking or credit referencing industry is desirable but not mandatory..

Key responsibilities:

Respond to customer emails promptly and professionally, ensuring issues are resolved or escalated as necessary.

Provide accurate information regarding services, policies, and procedures to customers.

Log credit data disputes and complaints, keeping customers updated on their status.

Help customers understand the UK credit industry and meet satisfaction and quality targets.

Job description

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

Provide world-class customer service within a global contact center environment. We are seeking a highly organized and customer focused Email Rep I to join our UK Consumer Operations Support team. As the first point of contact for customers via email, you will provide timely and accurate responses to resolve customers inquires, address concerns and deliver exceptional services.
Use homegrown and industry support applications while complying with information security, process steps and regulatory standards for TransUnion and the UK credit industry.

What You'll Bring:

Responsibilities:

Respond to customers emails in a timely and professional manner, ensuring resolution or escalation as needed.
Provide accurate and up to date information on services, policies and procedures.
Meet or exceed customers satisfaction, response time and quality targets.
Provide information about available online services.
Log credit data disputes and complaints and give updates on the process.
Help consumers to achieve a better understanding of the credit industry in the UK.

Requirements:

Experience of working in a call center in a back office/admin role.
Fluent English.
Proficient time management.
A positive & cooperative attitude.
Detail orientated.
Ability to multi-task.
Excellent written communication (excellent spelling & grammar).
Ability to work independently and as part of a team.
Experience of working with sensitive information.
Ability to adapt to changes according to the business needs of the company.
Understanding of the banking or credit referencing industry desirable, but not essential.
Ability to work well within a team and communicate with other departments.
Excellent listening and communication skills.

Impact You'll Make:

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

#LI-Remote

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Consumer Operations Support

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