Offer summary

Qualifications:

Fluency in Dutch and English, both written and spoken., Previous experience in customer service roles, especially in gaming or esports., Strong communication and interpersonal skills focused on customer engagement., Ability to troubleshoot technical issues effectively..

Key responsibilities:

Provide outstanding customer support to Dutch-speaking clients in gaming and esports.

Assist customers with inquiries about game features and account management.

Resolve customer complaints in a timely and friendly manner.

Document interactions and feedback to improve service delivery.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Dutch Speaking Customer Support representative within our Gaming & Esports Department. With our guiding motto 'With a new dawn comes your Next Job!', we are committed to connecting talented individuals with leading companies at the forefront of the gaming industry. In this energizing role, you will provide exceptional support to Dutch-speaking gamers and esports enthusiasts, assisting them with inquiries, troubleshooting issues, and ensuring a seamless experience with our client's products and services. If you are passionate about gaming and enjoy helping others, we encourage you to apply!

Responsibilities

Provide outstanding customer support to Dutch-speaking clients in the gaming and esports sectors.
Assist customers with inquiries regarding game features, account management, and technical troubleshooting.
Resolve customer complaints and issues in a timely and friendly manner to enhance user satisfaction.
Document interactions and feedback to facilitate improvements in service delivery.
Work closely with the development and gaming teams to understand product features and updates.
Stay informed about the latest trends and developments in the gaming and esports landscape.
Contribute to a positive and enjoyable community experience for gamers.

Requirements

Fluency in Dutch and English, both written and spoken.
Previous experience in customer service roles, particularly within the gaming or esports industry.
Strong communication and interpersonal skills with a focus on customer engagement.
Ability to troubleshoot technical issues and provide solutions effectively.
Familiarity with gaming platforms, customer support software, and community forums is an asset.
Passion for gaming and understanding of esports culture is highly desirable.
Great teamwork skills combined with the ability to work independently in a remote setting.

Benefits