Offer summary

Qualifications:

Bachelor's degree in IT, Computer Science, or a related field., Experience with CRM systems and internal tools like Monday.com., Strong troubleshooting skills and knowledge of data protection standards such as GDPR., Ability to translate business needs into technical specifications..

Key responsibilities:

Provide technical support and maintenance for ADI's IT systems.

Troubleshoot and resolve technical issues to ensure system stability and security.

Gather and manage requirements from internal teams for system improvements.

Collaborate with teams to support the execution of technology initiatives.

Job description

About Academy of the Digital Industries

ADI was born out of a simple need: we couldn’t find enough professionals with the right digital skills, so we decided to train them ourselves.

What started in 2018 as a grassroots initiative in Tbilisi has evolved into a global Edtech platform with over 30,000 alumni.

Our programs are built by experts, designed around real world demands, and delivered in an environment of collaboration, curiosity, and growth.

In 2023, we partnered with Tether to take our mission global, expanding access to practical, career-boosting education for learners everywhere. Today, we’re building the next generation of digital professionals: marketers, designers, coders, and creators who don’t just want a job, they want to make an impact.

We’re guided by values we truly live by: putting people first, staying curious, doing excellent work, and taking ownership.

And we’re just getting started.

Role Overview

This role is responsible for providing operational technical support for ADI’s technological infrastructure, ensuring the smooth functioning and continuous improvement of our digital platforms, including the CRM, learning platform, internal tools (e.g., Monday.com), integrations, and website.

Additionally, this person will support basic Product Owner tasks to help prioritize and coordinate improvements, gather user feedback, and ensure that technology solutions meet business needs.

The person will work closely with internal teams to troubleshoot issues, maintain system stability and security, and assist in implementing new technology solutions that enhance productivity and internal workflows.

Main Responsibilities

Provide day-to-day technical support and maintenance for ADI’s IT systems, including CRM, internal tools (e.g., Monday.com), website, and integrations.
Troubleshoot and resolve technical issues promptly to ensure system stability, performance, and security.
Assist with system configuration, administration, and automation to optimize workflows and improve team productivity.
Ensure compliance with data protection standards such as GDPR.
Gather, prioritize, and manage requirements and feedback from internal teams to continuously improve systems and processes.
Maintain and update the backlog of technical tasks, improvements, and feature requests.
Translate business needs into clear technical specifications and actionable tasks.
Prepare reports and keep management and relevant teams informed.
Collaborate with internal teams to support smooth execution of technology initiatives.