Claims Payment Analyst

About Axiom Product Administration

Axiom Product Administration is a leading full-service, nationwide F&I (finance and insurance) administrator, dedicated to delivering transformative solutions for dealers and their customers in an ever-evolving automotive marketplace.

Named one of the fastest-growing private companies in St. Louis by the St. Louis Business Journal and ranked No. 72 on Deloitte’s Technology Fast 500™, Axiom is a leading provider of automotive products and technology solutions. We take pride in our innovation, culture, and commitment to delivering exceptional service to our customers and partners.

About the Role

As a Claims Payment Analyst at Axiom, you will be responsible for processing claim payments accurately and efficiently while ensuring compliance with company guidelines. This role involves reviewing claims, troubleshooting payment issues, and providing support to internal teams and external partners. Strong attention to detail, problem-solving skills, and excellent customer service are key to success in this position.

Essential Job Functions:

• Review claims received via the claims fax/email box.
• Process claims that meet Axiom’s policy guidelines by approving payments to customers or repair shops.
• Escalate claims that do not meet guidelines to a Mechanical Claims Analyst for further review.
• Set up manual check payments for claims requiring alternative payment methods.
• Assist the Claims Department and servicing centers with payment-related questions.
• Troubleshoot payment issues with auto repair service shops.
• Complete additional tasks and projects as assigned.

Required Skills:

• Detail-oriented with a focus on accuracy.
• Strong analytical and problem-solving skills.
• Effective time management and the ability to prioritize tasks.
• Excellent written and verbal communication skills.
• Strong customer service and teamwork skills.
• Ability to handle multiple assignments in a fast-paced environment.

Qualifications:

• High school diploma or equivalent.
• 1-2 years of accounts payable or receivable experience.

What You’ll Love About Axiom:

• Comprehensive Benefits Package, including Medical, Dental, Vision, and Ancillary Policies.
• 401(k) Retirement Plan with a 5% company match.
• Paid Time Off Accrual Plan starting with 15 days for new hires’ first two years of service.
• Paid Holidays & Floating Holidays.
• Casual Dress Code.
• Free Roadside Assistance.
• Education Reimbursement.
• Childcare Reimbursement.
• Paid Parental Leave.
• Career Advancement Opportunities.
• Company-sponsored outings and events.

Axiom is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age, genetic information (including family medical history), or any other protected characteristic protected by law. Disclaimer: The above statements are not intended to be a complete statement of job content, but rather to act as a guide to the essential job functions performed by the employee assigned to this classification. Axiom retains the discretion to add or change the duties of the position at any time.