Account Manager (Remote - Costa Rica)

About Your Role:

Sendoso is looking for an Account Manager to expand and retain our customers. The ideal candidate is a self-starter with a hunter mentality who can take the initiative to prospect into their accounts and drive revenue growth. As part of the Customer Experience organization, you will focus on maintaining strong customer relationships, identifying upsell opportunities, and ensuring customer satisfaction to drive long-term success and customer retention.

This role is ideal for someone who has a strong background in account management or sales, with a proven track record of retaining and expanding customer accounts. You will be responsible for executing strategic account plans, collaborating cross-functionally with internal teams, and ensuring that our customers continue to see value in our platform.

Who You Are:

• You are a motivated seller with a proven ability to create lasting customer relationships that deliver on desired outcomes.
• An effective internal and external communicator, with an ability to manage available resources to ensure the best possible outcome for both Sendoso and our customers.
• Skilled at handling high volume of both renewals and expansion opportunities.

What You’ll Do:

• Develop and maintain strong relationships with existing customers to drive retention and expansion opportunities.
• Take initiative to prospect into assigned accounts and develop your own strategy for your book of business.
• Act as a trusted advisor, understanding customer business needs and aligning them with Sendoso’s solutions.
• Work cross-functionally with Sales, Customer Success, and Marketing teams to ensure customer success.
• Manage and execute strategic account plans to achieve revenue targets.
• Proactively analyze customer usage data and identify trends to optimize engagement.
• Negotiate and close contract renewals and upsell opportunities.
• Stay informed about industry trends, competitors, and market developments.

Your Experience:

• Minimum of 5 years in a closing role as an Account Manager, Account Executive, or similar sales position, ideally in SaaS.
• Experience in net new sales roll (AE) is a plus
• Experience with mid-market to enterprise customers where you’ve demonstrated opportunity creation as well managing and negotiating contracts.
• Strong sales acumen with the ability to identify opportunities and drive revenue growth.
• Accurately forecast and manage pipelines on a monthly and quarterly basis.
• Highly self-motivated with a proactive and strategic mindset.
• Experience with CRM tools such as Salesforce, HubSpot, or similar platforms.
• Does their best work in a rapidly evolving environment.

Bonus Points:

• You have in-depth knowledge of Account-Based Marketing and the MarTech space.
• Familiar with Catalyst and other Customer Success Platforms
• Experience leveraging a sales methodology (eg: SPICED, MEDDIC, BANT, etc)
• You have used a gifting software like Sendoso in the past.

What We Believe: 

• One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
• Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
• Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
• Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
• Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.

What You'll Love:

• Comprehensive Medical Plans plans - we’ve got you covered!
• Take-What-You-Need Time Off
• Life Style Spending Account
• FSA Plan
• Free General Medical & Mental Health care via Healthjoy
• Volunteer Time Off
• Birthday Time Off
• Generous parental leave benefits for both birthing and non-birthing parents
• Access to Employee Assistance Programs (EAPs)
• Discounted pet insurance through Pin Paws
• Free and discounted legal benefits through Rocket Lawyer
• Financial wellness benefits through Morgan Stanley

How we work:
• We work sane, sustainable and flexible working hours.
• We offer PTO, and have a genuine, supportive culture around work life balance and boundaries. 
• We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.
• We provide comprehensive benefits to reward and support our employees.      

Who We Are: 
Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.
Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.

Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.