Analyst, Workforce Managemnt (IT)

Posting Date

06/02/2025

5200 Virginia Way, Brentwood, Tennessee, 37027, United States of America

Analyst, Workforce Management

General Purpose of the Job

A Workforce Management (WFM) Analyst is accountable for the execution of the Workforce Management Service. They will utilize the NICE IEX Workforce Management software to process schedules, create and distribute reporting, and analyze data trending.

 

The WFM Analyst will create custom reporting and presentations for distribution to various leadership groups and will be expected assist leaders with interpreting that data. They will work closely with Support Supervisors and/or Mangers to ensure Service Levels are met while managing their workforce.

Essential Duties and Responsibilities

• Generate schedules for various support groups using the NICE IEX Workforce Management software

• Perform staffing, SLA, and trending analysis

• Plan and Communicate Saturday, Holiday, and On-Call staffing

• Facilitate agent moves, schedule changes, etc. for agents across call center segments.

Education and Experience

• 0 - 2 years' experience in Workforce Management

• High School Diploma required

Specialized Experience, Education, Training, or Qualifications

• Strong analytical skills

• Ability to work independently and meet deadlines in a fast paced environment

• Proficiency in Microsoft Office Suite of Applications

• 1 – 2 Years’ experience in a Workforce Management position

• Development, presentation, and execution of reporting and analysis

Certifications

• Certified Workforce Planning Professional or equivalent certification

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-SM5

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

$20.43 - $30.00 / hour

If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

• New York Exempt:
•　New York City and Long Island: $64,350.00/year
•　Nassau, Suffolk, and Westchester counties: $64,350.00/year
•　Remainder of New York state: $60,405.80/year

New York Non-exempt:
•　New York City and Long Island: $16.50/hour
•　Nassau, Suffolk, and Westchester counties: $16.50/hour
•　Remainder of New York state: $15.50/hour


Washington Exempt: $77,968.80/year

Washington Non-exempt:
•　Bellingham: $17.66/hour
•　Burien: $21.16/hour
•　Unincorporated King County: $20.29/hour
•　Renton: $20.90/hour
•　Seattle: $20.76/hour
•　Tukwila: $21.10/hour
•　Remainder of Washington state: $16.66/hour

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.