Offer summary

Qualifications:

Degree in Computer Science, IT, or related field., 2+ years of hands-on experience in a cloud-focused support or operations role., Familiarity with cloud platforms like AWS, Azure, or GCP., Good grasp of networking basics and exposure to infrastructure-as-code..

Key responsibilities:

Help monitor and maintain cloud infrastructure to ensure smooth operations.

Assist in troubleshooting cloud service issues related to networking, storage, and compute.

Work with development and operations teams to support cloud solution rollouts and maintenance.

Provide technical support and guidance to internal teams and customers.

Job description

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Were looking for an enthusiastic and motivated Cloud-Ops Support Engineer with around 2 years of experience to join our growing team. This is a great opportunity for someone early in their career who's eager to work with modern cloud technologies and grow their skills in a collaborative environment. You'll support our cloud-based SaaS products, helping ensure stability, performance, and a great user experience across our global customer base.

What You'll Do

Help monitor and maintain cloud infrastructure to keep systems running smoothly.
Assist in troubleshooting cloud service issues involving networking, storage, and compute.
Work with dev and ops teams to support the rollout and maintenance of cloud solutions.
Write simple scripts (e.g. Python, Bash, PowerShell) to automate tasks and streamline workflows.
Apply regular updates, patches, and security configs to our systems.
Provide internal teams and customers with technical support and helpful guidance.
Contribute to documentation of systems, fixes, and standard procedures.
Be part of an on-call rotation for urgent issues (you wont be on your own!).
Respond to support requests and help meet agreed SLAs.
Stay curious and keep learning about new tech, tools, and trends.

What Were Looking For

Degree in Computer Science, IT, or related field.
2+ years of hands-on experience in a cloud-focused support or operations role.
Familiarity with cloud platforms like AWS, Azure, or GCP.
Good grasp of networking basics VPN, DNS, load balancers, etc.
Exposure to infrastructure-as-code (Terraform or CloudFormation is a plus).
Understanding of containers (Docker, Kubernetes).
Clear communicator with a problem-solving mindset.
Team player who's also comfortable working independently.
Relevant cloud certifications are a strong plus (AWS, Azure, GCP).
Exposure to tools like Prometheus, Grafana, or the ELK stack.
Familiarity with CI/CD tools like Jenkins, GitLab CI, or CircleCI.
Bonus if you've worked with construction software, especially in project controls or scheduling.

At Techifide we offer:

Competitive Compensation: We offer highly competitive compensation in US Dollars. Our payment system is both fast and reliable, ensuring you receive your payment promptly during the first days of each month.

Remote Flexibility: Enjoy the freedom of 100% remote work. You have the flexibility to work from anywhere while aligning your schedule with 6 to 8 working hours overlapping with US time zones.

Cutting-Edge Technology: Dive into the world of cutting-edge technology. At Techifide, you'll have the opportunity to craft innovative solutions to complex problems using the latest tech stack.

People-Centric Approach: Our people come first. We genuinely care about our team members and actively support them in achieving a healthy work-life balance. Your well-being is a priority for us, and we're here to assist when you need it.

Engaging Workshops and Activities: Join our vibrant community, where you can participate in both in-person and virtual workshops, engaging bonding events, and exciting prize opportunities. We believe in making work enjoyable and rewarding.

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