Lead Solutions Consultant

Job Description

Overall purpose of the job:

• Act as a technical lead, (Leadership) responsible for the design, delivery and handover of large and small IT consulting projects or programmes, relating to cloud and service transformation, primarily with a Microsoft Modern Workplace focus, but also including traditional on-premises Microsoft Windows servers and services. 

• Work with product teams and third party vendors to transition new products and services into project delivery 

• Work with other technical departments in order to train and build up the knowledge base for Cloud/IT services within Exponential-e Ltd 

Key responsibilities for this job:

• Gathering of architecture, design, and presentation of solutions to meet customer needs on primarily Microsoft-focused technology solutions 
• Ensure deployment and service objectives are met whilst maintaining a high level of customer satisfaction 
• Act as technical point of contact for customers and the sales teams on Cloud Migration and Transformation projects and Microsoft technologies. 
• Provide follow-up support in disseminating technical information to the business on specific applications 
• Provide subject matter expertise to both technical solution and delivery teams 
• Support in the development and scoping of new service opportunities 
• Produce high and low-level design documentation in preparation of deploying the solution 
• Validate pre-sales designs through due-diligence activities to enable final solution validation 
• Assist with and lead practice development activities, including the development of new services, knowledge management, delivery methodologies and tools 
• Continuously update your knowledge with regards to key cloud technologies such as Microsoft 365 and Entra 
• Ensure that our managed services team is enabled to support any solutions you have delivered by conducting a thorough handover and ensuring the solution has been documented to a sufficiently high standard. 
• Assist with the mentoring of colleagues. 
• Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member 

 Knowledge and experience required:

• Strong consulting skills across Microsoft Cloud and Hybrid Technology, particularly Microsoft 365, including experience of most of the following: 
• Microsoft Teams (including Phone System and an understanding of Direct Routing) 
• Microsoft Entra 
• Exchange Online 
• Microsoft 365 governance & compliance (Purview) 
• Microsoft Defender security suite 
• SharePoint and OneDrive for Business 
• Strong consulting skills across traditional core Microsoft on-premises technology, including the following: 
• Windows Server 
• Microsoft Exchange 
• Active Directory, DNS, DHCP, Certificate Services and other core workloads 
• File Services (DFS/DFS-R/Storage Replica) 
• ADFS 
• Experience configuring and deploying both Public and Private Cloud solutions, with a focus on migrations. 
• Experience of delivering large or complex projects/transformation projects 
• Strong organisation and planning skills 
• Passionate about technology, especially Microsoft cloud and related technology 
• Excellent attention to detail and a strong ability to prioritise efficiently 
• Solid understanding of networking 
• Highly adaptable and proactive and able to multi-task and able to work well under pressure 
• Efficiently communicate both verbally and in written form 
• Able to work with and manage delivery partners in diverse project teams  

Desirable knowledge and experience in addition to that mentioned above:  

• Microsoft Intune 
• Endpoint Security 
• Recent Microsoft qualifications, for example: 
• Enterprise Administrator Expert 
• Teams Administrator Associate 
• Modern Desktop Admin Associate 
• Working knowledge of Microsoft Azure IaaS 
• Business continuity concepts and applications 
• Knowledge of quality assurance principles, methods, design, testing and implementation