Offer summary

Qualifications:

Bachelor's degree preferred or equivalent work experience, 1-3+ years of previous customer service experience, Strong communication skills, both verbal and written, Detail-oriented with strong organizational skills.

Key responsibilities:

Manage an average of 10-15 customer cases at a time

Conduct customer outreach through various communication channels

Act as the Managed Care point person on conference calls

Identify and track customer pain points while implementing process improvements

Job description

Our Client, a Clinical company, is looking for a Coordinator, Account Management for their Remote location.

Responsibilities:

Intake form routing and monitoring
Customer outreach through email, over the phone, live chat, and intake form
Manage an average of 10-15 customer cases at a time
Answer an average of 15-20 incoming calls per day from pharmacies and Sales Team
Lead as Managed Care point person on conference calls for pharmacy chains and buying groups
Attend and engage in daily Team huddle
Attend and engage in cross-departmental meetings
Confident, articulate and professional speaking abilities
Maintain structured and organized day-to-day responsibilities
Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts
Acts as an advocate and liaison between the customer and the Client organization
Applies basic concepts, principles and technical capabilities to perform routine tasks
Responsible for identifying and tracking customer pain points
Upholds department SOPs and SLAs and department goals
Implement processes that improve overall customer experience

Requirements:

Possess basic knowledge of all Managed Care solutions
Able and willing to troubleshoot technical issues
Bachelor's degree preferred or equivalent work experience, preferred
1-3+ years of previous customer service experience preferred
Strong communication skills
Prior computer experience using Microsoft Office systems required
Managed care, reimbursement, and in-store pharmacy experience preferred
Strong verbal and written communication skills as well as great listening skills
Organizational skills
Detail-oriented
Multi-task oriented
Possess a strong work ethic and team player mentality
Has a pleasant, patient and friendly attitude
Rapport building with Sales
Ability to work independently

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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