Director, Global PreSales

About CloudBees

CloudBees enables enterprises to deliver scalable, compliant, and secure software, empowering developers to do their best work. 

Seamlessly integrating into any hybrid and heterogeneous environment, CloudBees is more than a tool—it's a strategic partner in your cloud transformation journey, ensuring security, compliance, and operational efficiency while enhancing the developer experience across your entire software development lifecycle. It allows developers to bring and execute their code anywhere, providing greater flexibility and freedom through fast, self-serve, and secure workflows.

CloudBees supports organizations at every step of their DevSecOps journey, whether using Jenkins on-premise or transitioning software delivery to the cloud. We’re helping customers build the future, today.

About the Role

The Director, Global Presales at CloudBees leads the global presales team that drives the technical success of CloudBees' solutions globally, ensuring alignment with sales strategies, customer needs and company objectives while fostering innovation and collaboration. The role requires deep technical knowledge, strong leadership capabilities, and the ability to work across multiple geographies and business cultures. 

What You’ll Do

• Lead and mentor a team of solution engineers globally, providing guidance, support, and performance evaluations.
• Recruit, train, and develop talent to build a high-performing team.
• Develop and implement strategies to address customer needs and market trends.
• Align team goals with the company’s business objectives and product roadmap.
• Work closely with key customers to understand their technical requirements and business challenges.
• Provide high-level technical consultation and support to ensure successful adoption and utilization of CloudBees solutions.
• Oversee the design and delivery of complex technical solutions and integrations.
• Ensure that solutions meet customer needs and adhere to best practices and industry standards.
• Collaborate with the sales team to provide technical expertise during the pre-sales process and support in closing deals.
• Work with product management and engineering teams to provide customer feedback and influence product development.
• Stay current with industry trends and emerging technologies to ensure CloudBees solutions remain competitive and innovative.
• Identify opportunities for process improvements and efficiency gains within the solution engineering function.
• Track and report on key performance indicators (KPIs) related to team performance, customer satisfaction, and solution effectiveness.
• Use data to drive decision-making and refine strategies.
• Work with other departments, such as customer support, marketing, and professional services, to ensure a cohesive approach to customer success.
• Identify and mitigate potential risks associated with solution delivery and customer engagement.
• Act as a customer advocate within CloudBees, ensuring their needs and feedback are effectively communicated and addressed.

What the Role Requires

• Bachelor’s degree in a technical field such as Computer Science, Engineering, Information Technology or a related field. Advanced degrees (e.g., MBA, Master’s in Engineering) may be preferred.
• Typically 10+ years of experience in technical sales, presales, or sales engineering, with at least 5 years in a leadership role
• Proven track record of leading and managing high-performing global teams, including experience with recruitment, training, and development.
• Deep understanding of cloud computing, continuous integration/continuous deployment (CI/CD) pipelines, and related technologies.
• Experience in engaging with customers at various levels, from technical to executive, and managing complex customer relationships.
• Background in supporting sales teams with technical expertise and contributing to successful sales processes.
• Strong technical background in areas such as DevOps, software development, cloud infrastructure, and automation.
• Experience in designing and implementing technical solutions, including integration and customization.
• Strong leadership and team building skills with focus on mentoring and coaching
• Exceptional communication, presentation skills, with ability to articulate complex technical concepts to both technical and non-technical audiences 
• Exceptional problem-solving skills and the ability to think strategically and execute tactically.
• Familiarity with CloudBees’ product suite and understanding of competitive landscape and industry trends.
• Willingness to travel globally as needed. 

We’re invested in you!

We offer generous paid time off to allow our employees time to rest, recharge and to be present with family and friends throughout the year.At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers.

CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem-solving and better solutions for our customers and their businesses.

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of CloudBees. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.Please note that CloudBees will never ask for any personal account information, such as cell phone, credit card details or bank account numbers, during the recruitment process.

Additionally, CloudBees will never send you a check for any equipment prior to employment. All communication from our recruiters and hiring managers will come from official company email addresses (@cloudbees.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent CloudBees and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at tahelp@cloudbees.com 

We take these matters very seriously and will work to ensure that any fraudulent activity is reported and dealt with appropriately. If you feel like you have been scammed in the US, please report it to the Federal Trade Commission at: https://reportfraud.ftc.gov/#/.

In Europe, please contact the European Anti-Fraud Office at: https://anti-fraud.ec.europa.eu/olaf-and-you/report-fraud_en

Some signs of a recruitment scam:

• Ensure there are no other domains before or after @cloudbees.com. For example: “name.dr.cloudbees.com”
• Check any documents for poor spelling and grammar – this is often a sign that fraudsters are at work.
• If they provide a generic email address such as @Yahoo or @Hotmail as a point of contact.
• You are asked for money, an “administration fee”, “security fee” or an “accreditation fee”.
• You are asked for cell phone account information.
• You are asked to cash a check for “equipment” prior to start.
• You are offered a job offer immediately or without an interview.